Director, IT Vendor Liaison

Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica. We provide dedicated support to Transamerica and we bring all of Aegon's business units together through the use of technology. We provide the backbone — the infrastructure — for how everything works. We’re creating the company’s AI environment, building a flexible ‘cloud experience’ for internal hosting services, designing frameworks for data governance and management, and ensuring the security and stability of the company’s technology.

In short, we enable the business units to move more quickly and deliver to our clients in the best possible way. Whether customers are interested in insurance products or annuities or financial services, we're here to ensure they don't have to worry whether their information is safe. The people we employ are incredibly diverse, both in terms of backgrounds and skill sets.

There are over 1,000 of us representing a dozen or so nationalities and located in the UK, the US, the Netherlands, Hungary, Spain, and Hong Kong. Our global teams are comprised of experts in the areas such as application development, information security, infrastructure services, data & analytics, risk & controls, procurement, program management, and architecture. With the breadth of functions within Enterprise Technology, individuals can pursue a wide variety of careers, and we have a focus on supporting employees’ development.

In particular, our Talent Marketplace enables colleagues to take on gigs to broaden their experience and try out different responsibilities, which can be extremely rewarding.

The Director, Vendor Liaison is a strategic leader responsible for overseeing the lifecycle of IT third‑party technology vendors, ensuring alignment with Enterprise Technology goals, optimizing vendor performance, and mitigating risk. This role partners closely with IT leaders, procurement, finance, risk, and teams to drive value, innovation, and compliance across the vendor ecosystem.

• Develop and execute the Technology‑wide vendor management strategy for IT services, software, infrastructure, and outsourcing.
• Establish governance frameworks for vendor selection, onboarding, performance monitoring, and off‑boarding in partnership with global risk and strategic sourcing teams.

• Lead vendor scorecard development and quarterly business reviews to ensure service delivery, SLAs, and KPIs are met.
• Partner across enterprise functions to ensure performance and governance frameworks are supportive of organizational guiding rails and goals.
• Foster strategic partnerships with key vendors to drive innovation, cost savings, and continuous improvement.
• Act as a point of escalation to resolve vendor disputes and support issue resolution.
• Collaborate with procurement and legal to negotiate contracts, renewals, and amendments.
• Monitor and forecast vendor spend and identify cost optimization opportunities.
• Support IT teams in defining objective terms and expectations for vendors that align execution with expected outcomes.
• Ensure vendors comply with regulatory, cybersecurity, and data privacy requirements.
• Conduct risk assessments and implement mitigation plans for critical vendor relationships in alignment with third‑party risk management.

• Partner across enterprise functions to ensure that global standards and expectations are enforced while representing Enterprise Technology in processes and ways of working.
• Partner with IT service owners, finance, and business stakeholders to align vendor pool and capabilities with technology roadmaps.
• Lead vendor‑related transformation initiatives, including outsourcing transitions and vendor consolidation.

• Bachelor’s degree in business administration, operations management, or an applicable field, or equivalent experience.
• 10+ years of relevant experience, including five years working directly with vendors.
• Thorough knowledge of vendor management best practices and industry trends.
• Ability to effectively communicate orally and in writing to a broad…