Printer Maintenance Associate

Job Title:

Printer Maintenance Associate

Location: Cedar Rapids, IA

Job Type: Hourly Consultant

Hours: 8 am to 5 pm, M-F

Pay: $22.50/hr

The position will be driving between client locations using your own personal vehicle. Mileage is reimbursed. Valid Driver’s license and MVR Check (no more than one moving violation in the past three years).

Responsibilities focus on maintaining Xerox copiers/printers/Multi-Functional Devices and related tasks as described below.

• Maintain Xerox copiers/printers/Multi-Functional Devices. May include changing out toner, clearing jams, taking meter reads, keeping inventory, ordering supplies, networking printers and downloading software patches and drivers.
• Client Relationship Management:
  Serve as the primary customer contact for equipment support and service; coordinate MAC (Move/Add/Change) process.
• Provide on-going end user training on equipment.
• Services Delivery:
  Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
• Provide IP address support and perform basic equipment problem diagnosis.
• Point of contact for equipment removal and delivery for onsite support.
• Contact service as required (Company and 3rd party).
• Utilize web-based applications as required, including Service Call Handling.
• Accurate call reporting on equipment in designated systems.
• Remote service call onsite support driving (if required for duties).
• Download and install printer drivers on end-user equipment; perform printer mapping to PC as required.
• Escalate printer network issues to appropriate resource.
• Physical as well as remote device management and control; device configuration (enter IP address, scanning templates, user access levels, scan to file/email, etc.).
• Monitor/apply current software updates/patches; on-site contact for remote solve resolutions requiring technical expertise.
• Non-Xerox device management as required; perform remote device monitoring and remote solve (Company Device Management).
• Identify and promote Company Office Solutions; pro-actively manage consumables and supplies using the DOS calculator.
• Maintain on-site operator replaceable parts inventory; collect equipment meter information and submit for billing purposes.
• Perform data entry for activity and asset tracking; manage on-site parts inventory using PM4.

• Lift and move up to 50 pounds.
• Read, write and follow basic English instructions.
• Customer service and communication skills.
• Ability to manage multiple tasks; perform duties with minimal supervision.
• Basic equipment problem solving and diagnosis per training provided; customer problem resolution including escalation as required.
• Coordinate work tasks to ensure fulfillment of SOWs; track and report account information as required.
• 1-2 years relevant experience resolving customer and equipment printing issues.

• Minimum:
  High School diploma or equivalency.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at  Kindly forward this to any other interested parties. Thank you!

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, CTG has earned a reputation as a faster and more reliable, results-driven partner. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today’s highest-growth industries.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer and does not discriminate with regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is committed to promoting employment opportunities for members of protected classes.