Senior Security Provisioning Analyst

Job Family

IT - General

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.
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The ISS Security Provisioning team is responsible for provisioning and maintaining security access across numerous enterprise platforms, including Mainframe/RACF environments. As part of the Identity & Access Management service area, the team monitors, evaluates, and maintains systems and procedures to protect the data systems and databases from unauthorized users. The correct handling of access management requests is a critical part of the company’s overall Security & Compliance programs.

• Act as a major incident manager during critical incidents, crises, and other broadly impacting events.
• Manage incident bridge calls, facilitate incident chats with close to real time information, draft and send timely communications, elevate to senior management, and drive work-streams to mitigate an incident.
• Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle.
• Collaborate with architecture, Dev Ops, and Infrastructure teams to identify the root cause for recurring incidents and create action plans for resolution.
• Interact directly with IT leaders, managers, and key stakeholders to proactively communicate status on active major incidents or problem investigations.
• Record, coordinate, and report on progress of problem tasks from post incident reviews, and RCAs.
• Develop and enrich restoration procedures to mitigate future outages and business disruptions.
• Partner with other IT lifecycle process owners to ensure alignment and the consistent and effective delivery of ITSM processes to the organization.
• Work towards continuous service improvement.
• Establish metrics and reporting with contributions from ITSM process owners.
• Define critical success factors and key performance indicators (KPI) for…