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IT Service Desk Analyst: Education Support
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2026-05-21
Listing for:
Solutions Management Group
Full Time
position Listed on 2026-05-21
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Solutions Management Group is looking for a Service Desk Analyst in Cedar Rapids, Iowa, to provide first-level technical support for Kirkwood Community College. Key responsibilities include offering excellent customer service, managing support calls and emails, and ensuring problem resolution in accordance with service level agreements.
The successful candidate will possess solid technical skills, strong organizational abilities, and 2+ years experience in customer service. This role offers comprehensive benefits including health insurance and a retirement plan.
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