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IT Service Desk Analyst: Education Support

Job in Cedar Rapids, Linn County, Iowa, 52404, USA
Listing for: Solutions Management Group
Full Time position
Listed on 2026-05-21
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 40000 - 55000 USD Yearly USD 40000.00 55000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Desk Analyst: Higher Education Support

Solutions Management Group is looking for a Service Desk Analyst in Cedar Rapids, Iowa, to provide first-level technical support for Kirkwood Community College. Key responsibilities include offering excellent customer service, managing support calls and emails, and ensuring problem resolution in accordance with service level agreements.

The successful candidate will possess solid technical skills, strong organizational abilities, and 2+ years experience in customer service. This role offers comprehensive benefits including health insurance and a retirement plan.

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