System Management Engineer Third Shift

Overview

Are you looking to take the next steps in your career as a System Management Engineer? Let's chat and see if we are a good match!

Virtual Service Operations is searching for a System Management Engineer to join our team in Cedar Rapids, Iowa. The main responsibility of this individual will be to monitor Service Now ticket queues for incidents and tasks related to supported devices, performing initial actions for remote or physical equipment in Data Center as required.

This is a third shift, overnight position with work hours from 9:00 PM to 7:00 AM, 4 days a week.

• Create incident tickets or tasks in Service Now and escalate to appropriate teams.
• Page out designated on call resources and escalate for critical issues.
• Field phone calls from customers regarding issues or outages impacting the environment.
• Coordinate major response engaging necessary teams, facilitate inter team communication with bridge calls.
• Install and uninstall server and appliance hardware.
• Assist with cabling and system configuration.
• Maintain and update system and cable identification.
• Verify status of systems, HVAC, and fire suppression systems with a daily visual inspection.
• Maintain office supply inventory including datacenter accessories and consumables.
• Monitor dock for pallet and skid shipments and move them as necessary - This occurs mostly with projects when new equipment comes in. TA team is limited to pallet jacks. Only the facilities team are approved to use forklifts.
• Participate in daily/weekly/monthly change management meetings to facilitate outage planning.
• Act as Smart Hands and Eyes for supported devices.
• Perform three Data Center walkthroughs including Equip Light Check each shift, record, and report status.
• Installation of Data Center supported equipment including unpacking, moving, racking, patch cable connections and power up.
• Decommissioning of supported equipment including power down, un-racking, un-cable, and drive wiping.
• Perform basic server reboot requests by remote or physical means.
• Log HPE and Dell service calls for hardware repairs and escort as required.

• 3-5+ years of previous work experience
• Familiarity with Service Now, SAP, Redwood Software, VMS, and Vertex
• Knowledgeable of Data Center Operations

• Must be within driving distance of Cedar Rapids, Iowa, and willing to work onsite
• Must be willing to perform shift work in an overnight capacity from 9:00 PM to 7:00 AM, 4 days a week
• Must be U.S. citizen pursuant to a government contract
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• Must be able to get up and down a ladder or step stool to manage overhead cables and/ or equipment
• Must be able to perform server room walk-throughs
• Must comply with drug testing at time of hire or at regular or random intervals. VSO will pay the costs of all drug and/or alcohol tests required. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements.