Systems Analyst

Description

Systems Analyst I

Location: Cedar Rapids, IA

Department: Information Technology

Employment Type: Full-Time

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At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Systems Analyst I you will be responsible for supporting and maintaining enterprise systems and applications to ensure reliable day-to-day operations. This entry-level role focuses on troubleshooting issues, assisting with system support activities, and analyzing system behavior to help improve performance and meet business needs.

This position works closely with business stakeholders, technical teams, and vendors to resolve incidents, support system changes, and maintain operational stability.

• Assist in the resolution of incidents and service requests, including triage, troubleshooting, escalation, and timely follow-up within defined SLAs.
• Monitor and manage assigned ticket queues, ensuring accurate updates, documentation, and communication with stakeholders.
• Support the analysis of system behavior and business processes to identify issues, improvements, and optimization opportunities.
• Collaborate with business stakeholders, technical teams, and vendors to support issue resolution and system enhancements.
• Assist with system integration support, including validating data flows, troubleshooting interface issues, and escalating complex problems when needed.
• Participate in system upgrades, patches, and migrations, including testing, validation, and post-implementation support.
• Contribute to process improvement and automation initiatives to improve operational efficiency and reduce recurring issues.
• Maintain accurate documentation for system configurations, processes, support procedures, and troubleshooting activities.
• Provide end-user support and basic training to ensure effective use of supported systems and applications.
• Monitor system performance and report issues, risks, or degradation to appropriate teams for resolution.
• Coordinate with vendors and third-party providers to support issue resolution and system maintenance activities.
• Develop working knowledge of supported applications, integrations, and business processes to effectively support day-to-day operations.

• At least 1 year of experience in systems support, application support, systems analysis, or a related IT role (or equivalent internship, education, or technical support experience).
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• Strong communication skills, with the ability to effectively communicate with technical and non-technical users.
• Basic understanding of incident and service request management processes, including troubleshooting and escalation procedures.
• Strong analytical and problem‑solving skills with the ability to troubleshoot application, integration, and data-related issues.
• Working knowledge of business applications, system support concepts, and production support environments.
• Basic proficiency in SQL, including querying and data validation.
• Basic understanding of system integration concepts, APIs, data flows, and middleware technologies.
• Ability to learn new systems, applications, and business processes with limited supervision.
• Proficiency with Microsoft Excel, including filtering, sorting, pivot tables, and basic data analysis.
• Ability to manage multiple tasks, prioritize work, and maintain accurate documentation in a fast‑paced environment.

• Telecommunications/Utility industry experience
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• At least 2 years of experience supporting enterprise or business‑critical applications.
• Experience supporting CRM, OSS/BSS, or other integrated business systems.
• Exposure to REST/SOAP APIs, including basic testing or troubleshooting.
• Familiarity with scripting or programming languages (e.g., Power Shell, Python, Java, C#).
• Basic understanding of infrastructure concepts, including networking, servers, and cloud environments.
• Experience using…