Desktop Support Specialist​/Lead

Description We are looking for an experienced Desktop Support Specialist/Lead to join our team in Cedar Rapids, Iowa in a contract-to-permanent capacity. This role is suited for a hands-on support specialist who can resolve advanced end-user technology issues, guide endpoint standards, and partner with technical teams to strengthen day-to-day operations. You will act as a senior escalation resource while helping improve device management, software delivery, and support processes across the organization.

Responsibilities:

- Provide advanced desktop and endpoint support for issues escalated beyond the front-line service desk, ensuring timely resolution of complex user-facing problems.

- Oversee endpoint administration through Microsoft Intune, including device policy enforcement, compliance monitoring, patching, and configuration management.

- Coordinate application packaging, deployment, and maintenance activities to deliver consistent software experiences across the business.

- Standardize workstation setup and lifecycle practices for new deployments, refresh initiatives, operating system upgrades, and related rollouts.

- Partner with infrastructure, security, and engineering teams to assist with broader technical projects involving servers, networks, and endpoint protection.

- Serve as a knowledgeable resource for entry-level support staff by sharing guidance, troubleshooting expertise, and best practices.

- Create and maintain clear technical documentation, support procedures, and knowledge base materials to improve team effectiveness.

- Identify opportunities to streamline support operations through automation, scripting, and process improvements using tools such as Power Shell. Requirements - 5+ years of experience in desktop support, systems support, or a similar end-user technology role.

- Hands-on experience managing enterprise endpoints with Microsoft Intune or comparable device management platforms.

- Strong troubleshooting ability within Windows environments, including desktop operating systems, enterprise applications, and peripherals.

- Practical knowledge of software deployment, device provisioning, and hardware lifecycle support.

- Experience using Power Shell for administration, scripting, or support task automation.

- Understanding of foundational networking concepts and their impact on endpoint performance and connectivity.

- Strong written and verbal communication skills with the ability to document solutions and communicate effectively with users and technical teams.

- Familiarity with Active Directory, endpoint security practices, and service desk ticket workflows; experience with Paper Cut or printer management is a plus. Technology Doesn't Change the World, People Do.®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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