Network and Systems Supervisor

Role Overview/Summary

The Network & Systems Supervisor is responsible for the day-to-day supervision, technical contribution, and operational delivery of the Network and Systems team — carrying direct personnel responsibilities including performance management, professional development, compensation planning, and hiring. In addition to direct team oversight, this role maintains active hands‑on technical contributions across enterprise network, systems, and infrastructure automation including modern Dev Ops practices and platform engineering, serving as a primary escalation point for complex incidents and providing technical coverage across all team disciplines.

The Supervisor contributes to departmental strategic planning and is accountable for operational excellence, enterprise standards, and organizational alignment.

• Team supervision & personnel management – Provide direct day‑to‑day supervision for a team of network, systems, and security operations specialists; manage performance reviews, compensation planning, disciplinary actions, professional development, and onboarding for all direct reports.
• Workload planning & delivery accountability – Assign and manage team workload across operational and project responsibilities; set clear goals, deadlines, and deliverables; balance team capacity across competing priorities.
• Technical escalation & coverage – Serve as a primary escalation point for complex infrastructure incidents and architectural decisions; provide hands‑on technical coverage across all team disciplines to mitigate single‑point‑of‑knowledge risk.
• Operational excellence & standards enforcement – Oversee daily operations; develop, maintain, and enforce standard operating procedures for routine tasks, incident response, and change management; identify process improvement opportunities utilizing data‑driven decision making; promote disciplined engineering practices including change control adherence, documentation standards, and proactive technical debt reduction.
• Business continuity & incident response – Maintain, test, and document business continuity plans, incident response procedures, and disaster recovery documentation; coordinate tabletop exercises to validate response readiness and ensure clear escalation pathways.
• Strategic planning contribution – Contribute to departmental strategic planning; execute action plans aligned with departmental objectives; track individual and team KPIs, identify areas of opportunity, and coach team members on improvements and process changes.
• Cross‑functional collaboration & communication – Coordinate with internal technical teams, peer supervisors, and IT leadership to align on upcoming changes, address recurring issues, and maintain operational consistency.
• Security operations & compliance oversight – Oversee day‑to‑day security operations including SIEM platform monitoring, alert response, email security review, and compliance‑related ticket handling; contribute to HIPAA and SOC2 compliance initiatives and audit reviews in alignment with NIST standards; support remediation activities as assigned.
• Hiring & talent development – Lead recruiting and hiring activities in coordination with HR to fill open positions in a timely manner with high quality candidates; cultivate professional development and growth within the team; track individual progress and coach team members to improve performance against established goals.
• Infrastructure as code & automation architecture – Design and maintain infrastructure automation using Ansible, Python, and related tooling; establish and enforce automation standards across system provisioning, configuration management, and operational workflows.
• CI/CD pipeline development & management – Build, maintain, and optimize infrastructure automation pipelines using Git Lab CI/CD; oversee and contribute to pipeline‑driven automation workflows supporting infrastructure provisioning, configuration management, and systems deployment processes.
• Container platform management – Deploy, manage, and contribute to the oversight of infrastructure and platform container environments; maintain configurations,…