Collections Specialist; Temp

Position: Collections Specialist (Temp)
Great America Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

We Are Looking to Add a Key Member to Our Collections Team!

The Collections Support Specialist focuses on outbound email communication and account research related to delinquent lease payments. This temporary role supports the Portfolio Management team by helping identify reasons for past due accounts, documenting findings, and assisting with follow-up communications to customers.

This is a short-term summer opportunity, expected to last approximately 90 days, with a schedule of 36–40 hours per week.

As a Portfolio Manager, you will:

Send outbound email communications to customers regarding 10–60 day past due accounts

Conduct research to determine causes of delinquency (e.g., billing issues, disputes, contract questions)
Document account findings and update internal systems with clear, accurate notes

Assist with drafting and responding to customer correspondence related to collections inquiries

Partner with team members to resolve basic customer questions or route more complex issues appropriately

Maintain productivity expectations for daily account outreach and research activities

Contribute to a team-oriented, customer-focused environment

To be successful in this role you will need:

Education High school diploma or equivalent required

Experience

Prior experience in administrative support, collections, customer service, or research is helpful but not required

Skills and Abilities

Proficiency with basic computer systems (email, data entry, internal tools)
Ability to manage a high volume of emails and tasks efficiently

Strong organizational and time management skills

Ability to analyze information and identify potential issues on accounts

Comfortable working in a team environment with defined processes

Basic math and problem-solving skills

Schedule & Duration Temporary summer position (~90 days)36–40 hours per week Standard business hours with potential flexibility based on business needs

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits Competitive Compensation Monthly Bonuses for Eligible Employees
401(k) and Company Match Annual Profit Sharing Paid Time Off Health, Wellbeing, and Family Planning Benefits Paid Vacation - starting at 80 hours annually for employees in their first year of service.

Paid Sick Days - Ten (10) per year with a conversion option for unused time.

Ten (10) Paid Holidays per year

Gym Reimbursement Health Insurance Dental Insurance Vision Insurance Short-Term and Long Term Disability Company Paid Life Insurance Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Assistance Program Parental Leave Education and Career Planning Benefits Tuition Assistance Networking Opportunities Leadership Development Opportunities Perks Paid  Parking Service Awards Hybrid work arrangements

Business casual environment

A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at  note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
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