Intermediate Salesforce Administrator

Job Description Summary

As a certified Salesforce Administrator, customize and configure the Salesforce platform to meet business needs in adherence to governance principles and IT protocol.

• Personalize and build apps with configurable components to increase productivity and effectiveness for internal/external business units.
• Collaborate with business partners, leadership and end users to increase responsiveness to business and customers, and continually update Salesforce applications.
• Utilize knowledge of the Salesforce application functionalities to document business & functional requirements, including use cases and user stories.
• Perform administrative functions including field creation, reports and dashboards, processes and flows, and other configuration/declarative tasks.
• Create test plans for new application builds and updates.
• Understand and assess the impact of new requirements on upstream and downstream applications, systems and processes.
• Support end users with issues relating to Salesforce.

• Bachelor’s degree in a business or technical field, or equivalent experience.
• Two years business systems/technical experience.
• Salesforce certification.
• Experience with IT production processes.
• Creative and analytical thinker with strong problem‑solving skills.
• Excellent organizational skills and attention to detail.

• Experience with multiple Salesforce products.
• Experience in the life insurance/financial services industry.
• Ability to work in Lightning and classic versions while keeping current with new release implications.
• Completion of additional Salesforce Super Badges and/or certifications.

• Hybrid‑Office Environment (Tuesdays, Wednesdays, Thursdays).
• Occasional Travel