Supervisor Network Engineer

Overview

Lead day-to-day network operations and a team of network engineers/technicians. Responsible for operational excellence across enterprise network services including data center, campus/office, wireless, cloud connectivity, perimeter/security platforms, and circuits. Maintain reliable service delivery through strong incident, change, and problem management.

• Supervise and develop a team of network engineers/technicians, providing hiring support, onboarding, coaching, performance feedback, training plans, and workload prioritization.
• Serve as a hands‑on network engineer as needed for complex troubleshooting, implementation, and operational support across data center, WAN/Internet, cloud connectivity, wireless, load balancing, firewalls, and circuits.
• Own day‑to‑day operational execution for network services, ensuring SLAs and processes are followed for incident, change, and problem management (including after‑hours/on‑call coordination as applicable).
• Oversee planning and coordination of network changes: risk assessment, change documentation, stakeholder communications, implementation oversight, and post‑change validation.
• Drive problem management and continuous improvement by identifying recurring issues, leading root‑cause analysis, and implementing corrective actions to improve availability and reduce MTTR.
• Maintain accurate network documentation (diagrams, runbooks, standard configurations) and ensure operational readiness for new services and deployments.
• Coordinate with peer IT teams (security, server/platform, service desk, application teams) and external providers to deliver solutions and resolve cross‑domain incidents.
• Support vendor engagement for incidents and service requests; track deliverables and ensure service quality for managed circuits and provider services.
• Provide input to forecasting and budgeting (hardware, software, support contracts) and support purchase/renewal processes per policy; this role does not have budget ownership.

• Bachelor’s degree in computer science, information systems, or related field (or equivalent experience).
• Five+ years of progressive experience in enterprise network engineering/operations (LAN/WAN, routing/switching, wireless, firewalls, load balancers, and circuit/provider management).
• 1+ years of experience leading others (people leadership or strong technical lead experience), including work planning, coaching, and coordinating on‑call/operational coverage.
• Demonstrated experience with change control and operational processes (incident, problem, and change management), including clear communications and documentation.
• Strong troubleshooting skills across multi‑vendor environments and the ability to lead technical resolution during high‑severity incidents.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Strong customer focus; clear communicator who can translate technical issues into impact, status, and next steps for both technical and non‑technical audiences.
• Hands‑on experience with cloud/hybrid networking concepts (e.g., connectivity, segmentation, remote access) and network monitoring/observability tools.

Office environment. On‑call or after‑hours support during incidents or planned maintenance windows. Occasional travel (