Senior Manager, Program Delivery

Job Description Summary

As a Senior Manager, IT Program Delivery, you will lead delivery across a dynamic technology portfolio, enabling alignment, governance, transparency, and operational efficiency while ensuring complex programs and projects run smoothly and in line with organizational priorities. In the WFG portfolio, you will also oversee ART execution within a SAFe operating model, partnering with the RTE, Product, Architecture, business leaders, and delivery teams to improve alignment, dependency management, decision‑making, transparency, and execution momentum across the ART.

• Provide delivery oversight of the technology portfolio, maintaining an accurate, structured view of initiatives, milestones, priorities, and delivery health.
• Ensure leaders have a trusted narrative of what is in flight, why it matters, where it is at risk, and what decisions are needed.
• Facilitate cross‑functional planning and portfolio reviews to ensure realistic timelines, alignment to strategy, delivery readiness, and informed prioritization decisions.
• Drive intake and prioritization of new requests in partnership with business and technology stakeholders.
• Oversee execution of initiatives across the portfolio, proactively addressing ambiguity, obstacles, and misalignment that threaten delivery outcomes.
• Act as a senior delivery leader on key programs within the portfolio, bringing disciplined program management across scope, schedule, milestones, risks, financials, governance, and stakeholder communication.
• Partner with the Release Train Engineer and other ART participants to strengthen coordination across agile teams, improve execution visibility, and support effective planning and follow‑through across the ART.
• Help ensure dependencies, sequencing, risks, and execution issues across agile teams are identified early, made visible, and actively managed to support better delivery predictability.
• Bring portfolio‑level oversight and business/technology alignment to ART execution without creating redundant delivery layers, using influence, facilitation, and clear decision support to move work forward.
• Identify, track, and actively drive resolution of dependencies across programs, projects, agile teams, vendors, and stakeholders.
• Reduce friction across teams by surfacing cross‑initiative impacts early and ensuring required decisions and escalations happen in time.
• Surface and manage portfolio‑level risks and issues, escalating early with clear context, business impact, and recommended response options.
• Drive timely resolution of risks, issues, and dependencies while reinforcing disciplined governance and operational efficiency across teams.
• Provide accurate, business‑relevant portfolio reporting, dashboards, and executive updates that reflect delivery reality and support informed decision‑making.
• Translate technical and delivery updates into clear business language, highlighting progress, material risks, financial posture, dependencies, and tradeoffs.
• Oversee portfolio financials and resource utilization, including budget performance, forecasting, contractor capacity, and alignment of staffing to portfolio needs.
• Maintain strong financial discipline across the portfolio, ensuring leaders understand variances, funding needs, and capacity implications.
• Lead and support delivery roles including Program Managers, Project Managers, Scrum Masters, and Coordinators, ensuring effective staffing, clarity of expectations, and delivery support.
• Foster alignment and credibility across delivery teams through partnership, structure, and practical support rather than micromanagement.
• Drive continuous improvement in delivery operations, governance adherence, and use of tools and processes based on data, outcomes, and stakeholder feedback.
• Ensure adherence to portfolio governance standards and broader project framework / SDLC expectations, including disciplined milestone tracking, reporting hygiene, and compliance with required delivery processes.

• Bachelor’s degree in Business, Information Technology, or a related field.
• 8+ years of experience in technology program and portfolio delivery management, with a proven track…