Electronic Enrollment Specialist

Job Description Summary

Process and evaluate electronic files submitted by Employee Benefits clients and vendors. Resolve data discrepancies to ensure the timely set up of employee records for the enrollment process.

• Process electronic files submitted by clients and vendors.
• Work with clients, vendors and internal resources to resolve issues.
• Act as a primary resource for policy level issues and procedures for the electronic enrollment process.
• Review pending or rejected electronic applications and identify errors or file discrepancies.
• Determine whether an application needs to be reviewed by Underwriting or moved to a finalized status.
• Review accuracy of case set up for application components to ensure it is complete (e.g. coverage types, issue limits, rates, search keys, etc.).
• Coordinate necessary corrections with Client Relationship Manager or Account Implementation Specialist.
• Support and execute complex research tasks and communicate the results.
• Identify and suggest improvements to electronic processes to ensure a quality product is produced.
• Assist with application level testing/implementation of new products and builds, and enhancements to existing electronic enrollment systems.
• Receive IT reports regarding pending, issued or rejected policies/certificates.
• Work to resolve outstanding issues, ensuring pending policies are processed within department standards.
• Establish and maintain excellent communication with Client Relationship Managers, Account Implementation Specialists, Underwriting, electronic enrollment BA, and related business units.

• Associate’s degree in a business field or equivalent experience.
• One year of experience in the insurance/financial services industry.
• Knowledge of voluntary life or health insurance products and related insurance systems.
• Understanding of case level documentation (ER application, proposal, Underwriting offer, etc.).
• Problem‑solving and analytical skills.
• Attention to detail to accurately load files.
• Excellent written and verbal communication skills.
• Ability to consistently meet deadlines and service level standards.
• Proficiency in FTP & Transtack processing, macros.
• Proficiency using MS Office.
• Moderate knowledge of Excel, including formulas.

• Knowledge of .xls, .csv, pipe‑delimited and .xlsm (macro‑enabled) Excel file types.
• Experience with flat file or ASCII text files.
• Knowledge of FTP or EDI process.
• Basic understanding of underwriting concepts, voluntary life and health insurance products and systems helpful.

Hybrid Office Environment (Denver or Cedar Rapids).

The salary for this position generally ranges between $52,500 and $65,000 annually. This range is a good‑faith estimate and the actual starting pay is determined by qualifications, experience, geography, work location designation (in‑office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Additionally, this position is typically eligible for an annual bonus of 7.5% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

• Competitive Pay
• Bonus for Eligible Employees

• Pension Plan
• 401(k) Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars.
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• Back‑Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs

We celebrate diversity and are committed to inclusive hiring practices for all candidates. This position is open to individuals of all backgrounds, including those with disabilities and veterans. The company defers to applicable federal, state, and local laws regarding non‑discrimination and affirmative action.