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IT Service Desk Analyst: Faculty & Student Support
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2026-07-21
Listing for:
Solutions Management Group
Apprenticeship/Internship
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Solutions Management Group seeks a Service Desk Analyst to provide first level technical support to Kirkwood Community College staff on campus. The role requires handling requests via phone and email, diagnosing issues, and guiding users through resolution with strong customer service skills.
Responsibilities include logging incidents in the ticketing system, adhering to SLAs, maintaining confidentiality, promoting self-service, and collaborating with Technology Services to ensure consistent
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