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Ed IT Help Desk Analyst
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2026-07-30
Listing for:
Solutions Management Group (SMG)
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Solutions Management Group is seeking a Service Desk Analyst to provide first-level technical support to Kirkwood Community College staff via phone and email. The role requires strong customer service skills and the ability to troubleshoot a range of issues, logging incidents accurately in the ticketing system.
You will work with the Technology Services team to resolve problems, promote self-service, and ensure timely incident management, while maintaining confidentiality and professional
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