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Service Desk Analyst – Higher Ed IT Support
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2026-08-04
Listing for:
Solutions Management Group
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Solutions Management Group seeks a Service Desk Analyst to deliver first-line phone and email support to Kirkwood Community College staff in Cedar Rapids, IA. You will diagnose issues, log tickets, and guide users through effective solutions while maintaining confidentiality and SLA compliance.
Applicants should have 2+ years in customer service, an associate degree or related certificate, and comfort with Windows 7/10 and Office 2016.
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