Desktop Support

Description
Essential Duties:
1. Provide Level 2 End User Support (30%)
Monitor and respond promptly to support tickets in the queue(s).
Document Service Desk ticket technical notes for escalation or resolution of service requests.
Assist with Service Desk tickets in the regional queue, supporting all locations in the region and company.
Send Corporate IT communications to internal customers.
2. Support and Maintenance of PCs (30%)
Complete PC setup and deployment for new employees using standard hardware, images, and software.
Train new employees on the use of PC and other networked equipment using standard training documents.
Assign users and computers to proper business groups in Active Directory.
Perform timely workstation hardware and software upgrades.
Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
Coordinate with authorized vendors for PC hardware repair.
Monitor and remove viruses, spyware, and other unauthorized software.
Maintain and/or coordinate PC hardware inventory.
Order and purchase standard equipment and software through approved vendors.
3. Support Firm Software (10%)
Support Desktop Management with post-mass deployment issues of standard software.
Provide IT support for local software within their region, coordinating support with a Product Champion when needed.
Upgrade local server software as necessary.
4. Participate in Team and Projects (10%)
Regularly attend and contribute to regional calls.
Assist other IT Coordinators in the region and/or company.
Proactively support Corporate IT and customer support changes and initiatives.
Test phases of changing hardware and software standards.
Monitor ticket queues to ensure SLAs and OLAs are met.
Utilize the standard Knowledgebase per standard procedures.
Complete various projects and tasks as assigned, such as:
IT focus groups.
Reconciliation of Active Directory permissions as per internal security audits.
Reconciliation of licenses associated with locally purchased software.
Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT-related facilities maintenance.
Tasks related to potential office remodels or relocations.
5. Maintain Network File and Print Server (5%)
Update networked applications as required.
Maintain daily tape backup and off-site tape storage.
Report file and server issues to the Service Desk for further assignment.
Set up and maintain network printers, scanners, and multi-function devices.
Coordinate copier/MFD repairs with authorized repair vendors.
6. Provide Phone Support in Centralized VoIP Locations (5%)
7. Facilitate Legal Matters Compliance (5%)
Complete legal hold workstation procedures and hard drive copies as requested.
Preserve backup tapes and other electronic media as requested.
Skills
support, troubleshooting, customer service, office 365, Windows, azure, hardware
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Cedar Rapids, IA.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cedar Rapids,IA.
Final date to receive applications
This position is anticipated to close on Aug 28,…