Critical Operations Associate

Job Overview

The Critical Operations Associate is responsible for monitoring operations and conducting routine assessment of building systems, operations, and performance. The role also assists customers on the Data Center floor both in person and via telephone, assists with customer equipment installs, provides support on low and medium priority tickets within the ticketing system, escalates alerts and/or customer requests to senior technicians for resolution, and completes other tasks as assigned.

This role requires shift work hours to support a 24x7x365 data center environment.

Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical, and mechanical equipment, controls, and operating systems. Assists with preventive and/or corrective maintenance on mechanical and electrical equipment. Creates and/or updates tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. Performs routine tours of the facility to ensure all equipment operates as designed.

Monitors critical and non‑critical system equipment and components to ensure safe and compliant operation. Responds as required to building emergencies and customer requests.

Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.

• High school diploma, technical college degree, or equivalent professional experience
• One or more years of technical training, military training, or equivalent professional work experience
• Proficiency with MS Office Suite

• Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory
• One or more years of work experience in a mission‑critical or similar environment

• Customer focus with strong written, verbal and interpersonal skills, and the ability to interface with all levels within the organization
• Ability to function in a team environment
• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required
• Ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames
• Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications
• Ability to acquire and apply job‑related knowledge within set guidelines and expectations

May involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from