Commercial Account Manager

Overview

True North is looking for someone experienced in Commercial Insurance to join our Risk Management team as a Small Commercial Account Manager in any of our offices (Cedar Rapids, West Des Moines, Chicago, or Denver). We use our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart!

True North offers a lineup of excellent benefits to all full-time employees, including:

• Annual Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Responsible Time Off (RTO):
  Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
• Paid Volunteer Time Off and Donation Match Program
• Tuition reimbursement and paid certifications, licenses, designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• Hybrid Work Schedule
• $3,000 Referral Bonus

• Accurately manage client accounts and ensure all deadlines are met
• Assist producer in marketing and placing new business and/or renewal business while maintaining process per workflows
• Seek opportunities and take steps to increase knowledge of industry, regulatory requirements, tools and resources available to assist clients
• Answer questions from producer and the service teams regarding accounts
• Communicate with the clients and answer questions regarding provided policies and/or services
• Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
• Travel or visit insurance companies and/or clients, when necessary
• Continuously seek to identify opportunities & solutions that allow for a more effective and efficient delivery of a top-quality client experience
• Serve as a subject matter expert for niche specialization
• Coordinate & direct firm resources - Claims, Legal, Safety, Marketing, Technology, etc.
• Manage book of business with pro-active client service approach
• Round out coverage for accounts in collaboration with the service team or independently, as assigned
• Perform other duties as assigned

• High School diploma or GED required, two or four-year degree preferred
• 3+ years of demonstrated insurance experience managing commercial accounts either at a carrier or agency is required
• P&C Insurance license required
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
• Understand the different processes/forms associated with the varying coverages and insurers
• Experience working with EPIC Agency Management Software preferred

• Strong organizational and time management skills
• Understand and maintain fiduciary responsibility for company, client, and producer
• Ability to work independently
• Strategic thinking
• Relationship management
• Strong work ethic

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

to view a video about True North's Core Values & what they mean to us.

True North makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected by local, state or federal laws.

Apply today!