Data Center Logistics Associate L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Level: Advanced

Employment Type: Full-Time, Onsite

The DC Logistics L3 is responsible for coordinating daily logistics execution within client data center and warehouse environments. This role serves as a senior operator, shift point of contact, and first level of escalation for logistics associates and specialists.

The Level 3 oversees assigned workflows including inbound receiving, outbound shipping, inventory control, rack deployment support, material staging, cycle counts, and service request execution. This role works closely with the DC Logistics Manager and operations leadership to ensure work is completed safely, accurately, and in alignment with client service level expectations.

Active Construction Environment & Required PPE

This role operates within an active data center construction and deployment environment. Employees may work in or around construction zones, loading docks, staging areas, equipment pathways, partially completed data halls, and areas with ongoing trade activity. Work conditions may include exposure to moving equipment, construction materials, uneven surfaces, elevated noise levels, changing access routes, and other hazards commonly associated with active construction sites.

All employees are required to follow site safety rules, posted signage, access restrictions, and direction from site leadership, safety personnel, and authorized construction management representatives. Employees must remain aware of their surroundings at all times, use designated walkways and approved work areas, and immediately report unsafe conditions, near misses, damaged equipment, or potential hazards.

Required Personal Protective Equipment must be worn at all times while operating in designated construction or deployment areas and may include, but is not limited to:

• Hard hat
• Steel-toed safety boots
• High-visibility vest or approved high-visibility clothing
• Safety eyewear / eye protection
• Work gloves

Key Responsibilities

• Lead daily logistics activities for assigned shift, site, building, or operational area.
• Serve as the primary point of contact for Level 1 and Level 2 team members during assigned operations.
• Coordinate and prioritize workloads across receiving, shipping, staging, deployment support, inventory control, and internal transport.
• Oversee the safe movement of materials, parts, racks, equipment, and inventory into, out of, and around client data centers.
• Assign tasks, monitor work progress, validate completion, and provide real-time operational guidance.
• Support and review inventory transactions, shipment documentation, ticket updates, cycle counts, and asset movement records.
• Maintain strict inventory control and ensure accurate and timely shipments, receipts, transfers, and reconciliations.
• Escalate blockers, material shortages, system issues, safety concerns, staffing gaps, or client-impacting risks to management.
• Participate in monthly, quarterly, or annual cycle counts and physical inventories.
• Identify variances, categorize root causes, track open actions, and support corrective actions.
• Train, coach, and mentor logistics team members on processes, systems, safety standards, and client expectations.
• Maintain strong working knowledge of all logistics systems, tools, work instructions, and site procedures.
• Support vendor inventory orders, task planning, OFCI or…