Cash Operations Technician

Job Summary

Responsible for the cash operations of ATM and Air Vac machines along with first line maintenance responsibilities.

Hours:

4-10 hour shifts (Monday, Tuesday, Thursday, Friday).

ESSENTIAL JOB DUTIES / RESPONSIBILITIES

• Provide cash and courier services to ATM and Air Vac customers as required.
• Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits.
• Perform basic first line maintenance functions such as clearing jams, rebooting machines, replenishing receipt paper, running diagnostics, software updates, and escalating issues to tech support.
• Partner with the territory dispatcher to execute scheduled dispatch requests.
• Complete tasks assigned by the supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to ensure timely task completion.
• Perform administrative paperwork accurately and in a timely manner.
• Maintain department metric standards for efficiency, safety, first‑time fix rate, and other key performance indicators.
• Assist other technicians and provide or participate in ride‑along training as needed.
• Follow all security procedures and policies.

OTHER JOB DUTIES / EXPECTATIONS

• Maintain a professional image, including vehicle appearance.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Flexible work schedule that could include a four‑ or five‑day work week.
• Work independently with minimal supervision.

REQUIREMENTS / QUALIFICATIONS (Education, Experience, Skills, Abilities)

• High School Diploma or GED.
• Valid driver’s license, clean driving record, and ability to be insured through the company’s risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work safely when lifting and performing position‑related tasks.
• Experience in troubleshooting or electro‑mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written and verbal, with internal and external contacts.
• Proven ability to be organized, detailed, multi‑task, critical thinker, accurate, thorough, and a problem‑solver.
• Ability to adapt to change in the workplace or assignment of duties.

PHYSICAL REQUIREMENTS

Key physical demands include:

• Frequent lifting and carrying of items up to 140 lbs.; occasional lifting up to 310 lbs. with lifting equipment.
• Walking and standing for most of the shift, with occasional squatting, kneeling, or crawling.
• Performing manual manipulation of loads up to 150 lbs. and occasionally over 150 lbs.
• Ability to reach outward and above shoulder height.
• Driving or operating a van for the majority of the shift (50%+).
• Using lifting equipment, hand tools, iPad, cell phone, and other devices routinely.

WORK ENVIRONMENT

This position operates in a traveling capacity within a van or larger vehicle, exposing the employee to varying weather conditions across the territory. It also involves operation at customer locations (approx. 50% of the shift). The role typically requires the use of lifting equipment, hand tools, an iPad, a cell phone, and other devices.

OTHER DUTIES

Cash Depot has reviewed this job description to ensure that essential functions and basic duties are included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. This document is not exhaustive, and additional functions may be assigned by supervisors as deemed appropriate. Cash Depot reserves the right to change this job description or assign tasks as necessary.

ADA

REASONABLE ACCOMMODATION STATEMENT

Cash Depot is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you need an accommodation to perform the essential functions of this position.

The company will engage in an interactive dialogue to determine what accommodations may be available without undue hardship.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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