Thermal System Specialist-Sioux , Iowa

RESPONSIBILITIES ROLE

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Perform a extensive amount of extremely difficult and challenging work related tasks
• Requires no direct supervision while leading and directing others
• Support start-up and commissioning activities for assigned projects
  • Ensure sufficient man‑power on site each day to perform start‑up and site testing work
  • Assist during start‑up and commissioning as necessary, depending upon man‑power availability and site location
  • Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
  • Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
  • Provide first level of tech support assistance to speed up problem resolution
  • Provide daily status reports to Service management and sales rep

• Render on site and phone assistance to customers.
• Communicate with appropriate Technical Support/Engineering on equipment issues
• Provides Technical Support on-site or via Telephone to CE’s
• Assist contractors as required during installation and commissioning of assigned projects
• Provides OJT to CE’s on various types of equipment in the field
• Implement Field Change Notices (FCN) according to published guidelines
• Keep current on Safety Bulletins, Field Change Notices, and Service Tips

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

• Provide accurate and timely reporting according to company guidelines;
• Time cards, expense reports, mileage reports, ticket closure, forms, et al.
  • Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
• Assist with scheduling by working within the guidelines
• Delegate team tasks as needed
• Maintain company property according to company policies;
  • Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer/Contractor Meetings as required

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation processes and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
• Maintain proper and adequate level of internal communications
  • Ability to communicate with all levels within the organization
    -Managers, co-workers, Support Services, sales, electronic communications, et al.

• Required experience (One of the following)
  • Minimum 5 years relevant industry/commercial experience and leadership experience
  • Minimum 3 years Liebert product experience
• Required education
  • Must have High School Diploma or a accredited GED
  • 1-2 year HVAC Diploma or Technical School Degree
  • EPA 608 refrigerant license – Level 2 or Universal
• Interpersonal Skills
  • Professional
  • Leader
  • Reliable
  • Team Player
• Must be very proficient with electrical / electronic test equipment and fundamentals
• Must be very…