Director, Claims

Job Description

Director of Claims

As Director of Claims, you will provide strategic leadership across multiple claim lines, oversee external partners, and guide a growing team through operational redesign and leadership succession. You will collaborate closely with Legal, Risk, and executive leadership to enhance claim outcomes, reduce organizational exposure, and build a high-performing, best-in-class claims function.

• Lead enterprise claims operations across auto liability, general liability, cargo, workers’ compensation, and physical damage
• Manage the financial performance of claims, including reserves, settlements, recoveries, and long-term cost strategies
• Oversee third-party administrators, outside counsel, and vendors managing complex and litigated claims
• Build, develop, and mentor a high-performing claims leadership team with a strong focus on succession planning
• Ensure compliance with federal and state regulations, internal policies, and industry best practices
• Partner cross-functionally with Legal, Safety, Operations, Finance, and HR to mitigate risk and improve outcomes
• Drive operational efficiency through enhanced reporting, analytics, and data-driven decision-making
• Support litigation strategy, including mediations and trials as needed
• Lead the continued evolution of claims operations during a planned leadership transition

• Experience leading multi-line claims operations
• Proven success managing third-party administrators and external legal partners
• Strong knowledge of claims compliance, litigation processes, and risk management principles
• Demonstrated leadership experience across managers, supervisors, and professional staff
• Ability to work onsite in the Cedar Rapids, IA area

• Bachelor’s degree or equivalent combination of education and experience
• Background in transportation, insurance, construction, hospitality, or similarly claims-intensive industries
• Strong financial reporting and analytics experience related to claims and risk exposure
• Legal background or extensive experience partnering closely with legal teams

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