Corporate Trainer

Description

At Infinity, we believe performance is more than hitting goals - it's about showing up with energy, striving for excellence, and executing with purpose. Our Perform Culture is built on empowering people to grow, challenge themselves, and create meaningful impact every day. We don't just train employees - we develop high performers who elevate the teams around them.

Recognized by the Detroit Free Press, Des Moines Register, and Corridor Business Journal as a Top Workplace and one of the Coolest Places to Work, Infinity is a place where ambition is supported, growth is intentional, and success is celebrated.

We foster an environment that blends professionalism with personality - from a casual dress code and engaging team events to community involvement and collaboration that strengthens connections. At Infinity, careers aren't just built - they're accelerated.

Role Overview

* The Trainer is a performance-driven educator and leader responsible for developing confident, capable, and high-impact team members. This role is ideal for someone who thrives in front of an audience, embraces innovation, and believes that great training creates measurable performance results.

* You will design and deliver engaging training programs that prepare employees to represent global brands with excellence. Beyond onboarding, you will serve as a coach, mentor, and performance partner - reinforcing standards, elevating skills, and driving continuous improvement across the operation.

* This role requires organization, adaptability, and a passion for helping others perform at their highest level.

Requirements

What You'll Do

* Lead the execution of new hire onboarding and continuous education programs aligned with Infinity's Perform Culture

* Collaborate with leadership to identify performance gaps and implement targeted training solutions

* Develop and deliver engaging, results-focused training programs

* Inspire, motivate, and influence employees to achieve aggressive performance goals

* Establish and uphold high standards for process, compliance, and quality

* Create and maintain dynamic training materials that evolve with business needs

* Mentor new hires through their transition into live production environments

* Provide coaching, feedback, and performance counseling to associates and managers

* Conduct ongoing skills enhancement and refresher training

* Evaluate training effectiveness and generate actionable progress reports

* Partner with Quality Assurance to align training initiatives with performance benchmarks

* Support retention efforts by strengthening employee readiness and confidence

* Act as a floor leader or roaming supervisor during high-volume or All-Hands situations

* Monitor employee performance through call listening, documentation, and coaching

* Communicate training updates and operational changes across teams

* Contribute to the strategic success of the Training and Quality department