Director of Enrollment Operations and Communications

Director of Enrollent Operations and Communications

Coe College seeks qualified candidates for the position of Director of Enrollment Operations and Communication. This position is a key leadership role that bridges operational efficiency and strategic communication within the enrollment management division. The Director oversees the execution of the student search program, works closely with Admission Communication, as well as collaborates with the Office of Marketing to deliver effective messaging across various platforms.

Additionally, the role includes daily supervision of the Assistant Director of Operations and the Associate Director of Admission Communication.

• Supervise the Assistant Director of Operations in managing daily admission application processing and material workflows.
• Collaborate with enrollment team members to develop and implement processes aligned with the College’s enrollment objectives.
• Oversee the execution of the student search program internally and through third-party partnerships.
• Identify and implement operational efficiencies, providing clear communication and training to staff regarding updated procedures.
• Create and maintain accurate and up-to-date enrollment reports, analyzing data for actionable insights and ensuring timely and accurate data coding.
• Supervise the Associate Director of Admission Communication who is responsible for monitoring the content, calendar, timelines, logistics and query development for all print and email admission communication.
• Collaborate with the Office of Marketing on print and electronic communication efforts, social media platforms and other outreach initiatives.
• Monitor budget expenditures related to communication strategies and student search programs.

• At least three years of previous admission experience.
• Experience working with Slate or any CRM system.
• Background knowledge of student search programming.
• Background in admission print and email communication flow.
• Applicants must be authorized to work for ANY employer in the United States as we are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Successful completion of a background check in accordance with Coe College policy.

• Prioritize multiple projects in several different areas with overlapping timelines while meeting deadlines.
• Assess ongoing projects and contribute as needed to ensure team timelines are met.
• Demonstrated analytical reasoning and problem-solving skills.
• Strong written and verbal communication skills.
• High level of attention to detail and assurance of meeting deadlines.
• Ability to excel in a fast-paced working environment while maintaining a professional and positive atmosphere.
• Alongside the entire Coe community – recruit, retain and prepare Coe students for success.
• Dedication to the educational mission of a private, residential liberal arts college.
• Ability to maintain positive relationships in a collaborative and diverse team atmosphere.
• Commitment to excellent customer and/or student service.
• Demonstrated ethical and responsible decision making.
• Consistent attendance and accountability necessary to meet position objectives.

• Typical office setting – stationary for several hours at a time.

Coe College is an equal opportunity employer.