Customer Success Manager
Job in
Cedar Rapids, Linn County, Iowa, 52402, USA
Listed on 2026-06-01
Listing for:
SwineTech
Full Time
position Listed on 2026-06-01
Job specializations:
-
Management
Operations Manager, Business Management, Business Development, Program / Project Manager
Job Description & How to Apply Below
Who We Are
Swine Tech is a fast-growing production software company focused on animal agriculture. Swine Tech empowers pork producers to maximize their resources to ensure high-quality, individualized care for pigs. This is accomplished by helping pork producers navigate labor, survivability, and supply chain challenges throughout their operations with a workforce and swine management platform, Pig Flow. Inspired by patient management systems in healthcare, Pig Flow assists teams to save time and provide compliant care by autonomously generating and organizing daily workflows, streamlining internal and external communication, managing the utilization of sensors and precision technologies, as well as tracking each individual animal from birth to harvest.
Swine Tech has won over a dozen global competitions, patented their technologies, and received prestigious awards from Forbes, MIT, Harvard, Microsoft, the American Farm Bureau Federation, and many others. We believe that the only way we can predict the future is by building it and the only way to build it is with a great team!
Job Description
Swine Tech's Customer Success Managers are essential partners in helping pork producers elevate the standard of care and operational excellence in their swine facilities. This role supports the implementation and optimization of Swine Tech's technology across sow farms, GDUs, and related production sites, with a specific focus on improving swine welfare, validating standard operating procedures (SOPs), solving production challenges, and training farm staff in best-in-class animal care practices.
This position is ideal for individuals with a background in veterinary medicine or animal science, especially those with experience in swine health and production. The role requires regular on-site support and collaboration with producers.
Core Responsibilities
* Partner directly with producers to identify and address swine health and production opportunities-ensuring that the implementation of Swine Tech's platform enhances pig care, reduces preventable losses, and improves overall animal outcomes.
* Validate and monitor the effectiveness of SOPs using real-time data, field observations, and team feedback-supporting continuous improvement in compliance and animal welfare.
* Lead the training and development of the optimization of their production practices through our platform, Pig Flow.
* Collaborate with customers to craft and execute a customized onboarding plan that aligns with their operational goals, including preparing and organizing all materials necessary for success.
* Lead or support the installation of Wi-Fi infrastructure and device connectivity within barns (training provided).
* Establish strong working relationships with production managers, veterinarians, and support staff to ensure long-term success and adoption of the platform.
* Provide timely feedback to Swine Tech's Sales and Engineering teams to influence product features and future improvements grounded in real-world swine production needs.
* Maintain a proactive and responsive presence with customer teams, including on-farm visits, performance coaching, and follow-up support that promotes continuous improvement.
* Be open to cross-functional collaboration, supporting teammates and internal initiatives as needed.
* Level I BICSI Installer within 3 months of beginning employment (training provided).
Experience & Skills Needed
* Fluent Spanish is a plus
* 3+ years of experience working in a commercial sow farm
* An ability to work in Microsoft Word and Excel
* Strong verbal & written communication skills
* A willingness to travel throughout the Midwest and stay overnight in hotels or Airbnb locations. This will be approximately 75% of your time
Our Benefits
In addition to…
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