Crisis Center Program Manager

Reports to: Director of Crisis Services

Location: Des Moines and Cedar Rapids Office

Hours: Monday – Friday | 8 am – 4 pm

Foundation 2 Crisis Services is a mission‑driven, non‑profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community‑based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Managing daily operations of the Crisis Center program according to agency policy and practice. Oversee the hiring and supervision of Crisis Center staff who coordinate and directly respond to individuals experiencing mental health related crisis. Foster and maintain strong relationships with community partners through collaborative opportunities, and community outreach. Maintain records for payroll, basic accounting, program data, documentation, billing, and scheduling needs.

Participate in regularly scheduled conferences with internal staff, and Foundation 2 contracted agencies.

This position will be primarily based out of a Des Moines office, with occasional travel to the headquarters location in Cedar Rapids, Iowa.

• The annual base salary for this position starts at $60,000 per year, plus our generous benefit package of $12,000 per year. Salary offered will be based on candidate experience and qualifications. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: (Use the "Apply for this Job" box below)./F2
  
  Benefits
• $2,000 sign‑on bonus
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

• Curious and passionate. You are excited to grow and rarely satisfied with the status quo.
• Flexible. You understand people are complicated and solutions often require a team approach.
• Organized. You possess strong organizational skills and can oversee daily responsibilities.
• Quick thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues.
• Team player. You enjoy working with individuals from diverse backgrounds and are proud to represent your program.

• Managing daily operations of the Crisis Center program according to agency policy and practice.
• Oversee the hiring and supervision of Crisis Center staff who coordinate and directly respond to individuals experiencing mental health related crisis.
• Foster and maintain strong relationships with community partners through collaborative opportunities, and community outreach.
• Maintain records for payroll, basic accounting, program data, documentation, billing, and scheduling needs.
• Participate in regularly scheduled conferences with internal staff, and Foundation 2 contracted agencies.

• Bachelor’s degree in a human service‑related field required or 5 or more years human service experience.
• Supervisory Experience Required
• High comfort with computers with ability to type quickly and multi‑task.
• Excellent writing and grammar skills.
• Valid driver’s license and be insurable by the agency auto insurance policy.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Live in Iowa
• Live within 50 miles of Des Moines or Cedar Rapids, IA.
• Successfully complete required trainings within required time periods.
• Master’s Degree preferred, plus 5+ years of human…