Transportation Services Manager

NTS Manager - Horizons, A Family Service Alliance

Cedar Rapids, IA | Full-Time, Salary Exempt

Horizons is seeking an NTS Manager to help lead our Neighborhood Transportation Service, ensuring affordable, first-rate transportation for our community. Working in close partnership with a co‑manager, this role oversees daily weekday operations, supervises and trains drivers, supports dispatch services, and helps manage our vehicle fleet, safety policies, and scheduling technology (VIA on‑demand software).

• Manage Monday‑Friday daytime NTS operations and share on‑call coverage (alternating weekends) with the co‑manager
• Hire, train, and co‑supervise drivers; manage certification, licensing, and compliance
• Oversee route coverage and drive routes approximately 8‑10 hours weekly
• Assist with fleet maintenance coordination, vehicle licensing, inspections, and recordkeeping
• Support dispatch with scheduling, rider communication, and daily route optimization

• High school diploma and two years of relevant experience preferred; 1‑2 years of supervisory experience required
• Valid Iowa driver’s license and Iowa chauffeur’s license with passenger endorsement (Horizons can assist with obtaining the endorsement upon offer)
• Clean driving record; ability to lift 40 lbs, push a wheelchair, and drive routes as needed
• Strong organization, communication, and multitasking skills; high integrity and confidentiality

Schedule:

Generally Monday‑Friday, 8:00 am−5:00 pm, with shared evening and weekend on‑call rotations. Limited work‑from‑home hours available with supervisor approval.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Horizons is an Equal Opportunity Employer.

Salary: $48,000−$50,000 per year