Program Manager

Job Description

Job Title:

Program Manager

Director, Program Management

Program Management

Full-time, On-site - est. 10-20% Travel

Monday - Friday 8am-5pm

At Crystal Group, we do hard things - designing and building rugged tech and tech solutions that provide predictable performance in the world’s most unforgiving environments. As a 100% employee-owned company, here you take extreme ownership of your role and work and invest in your own success and that of your teammates. Together we use a zero limits approach to wow our customers.

• Medical/dental/vision insurance
• Paid time off
• Tuition reimbursement
• Wellness programs
• Participation in our Employee Stock Ownership Plan (ESOP)
• On-Site Gym

The Program Manager is responsible for the successful execution and delivery of assigned programs from contract award through completion. Serving as the primary customer interface, this role leads cross-functional teams to achieve program objectives while ensuring customer satisfaction, contract compliance, and execution excellence. The Program Manager maintains comprehensive ownership of program performance, balancing cost, schedule, technical execution, delivery commitments, and risk to deliver successful outcomes.

• Lead execution of assigned programs while managing cost, schedule, technical performance, quality, delivery, profitability, and risk.
• Maintain comprehensive ownership and situational awareness of contract status, forecasts, production readiness, engineering milestones, financial performance, customer commitments, and business risks.
• Serve as the primary customer-facing representative and internal point of contact building long-term relationships through proactive communication, issue resolution, and execution excellence.
• Execute customer programs in accordance with contractual requirements while ensuring delivery commitments are achieved.
• Lead cross-functional teams through complex technical and operational challenges while influencing decisions without direct authority.
• Manage program financial performance, including forecasting, revenue recognition support, margin performance, change management, and resource planning.
• Partner with subcontracts management team to monitor subcontractor performance and ensure timely achievement of program milestones.
• Coordinate with Engineering, Operations, Supply Chain, Finance, Quality, Manufacturing, and Business Development to ensure successful program execution.
• Establish and manage customer expectations throughout the program lifecycle.
• Provide accurate customer reporting, leadership updates, and program performance metrics.
• Lead internal program management workflows while identifying risks, driving corrective actions, and promoting continuous improvement.

• Proficient in program management principles, forecasting, risk management, contract execution, and customer relationship management.
• Familiarity with rugged computing systems, embedded hardware, and/or industrial/defense-grade electronics
• Ownership mindset with a high degree of accountability and commitment to execution excellence.
• Customer-focused with the ability to build trusted relationships through responsiveness, transparency, and consistent delivery.
• Strong business acumen with the ability to balance customer priorities, operational execution, and financial performance.
• Influential leader capable of driving alignment and achieving results across cross-functional teams without direct authority.
• Structured, analytical, and critical thinker with strong problem-solving and decision-making skills.
• Strong planning, organization, and prioritization skills in a fast-paced environment.
• Effective verbal and written communication skills with the ability to present clearly to customers, leadership, and cross-functional teams.
• Collaborative team player who builds strong partnerships across engineering, operations, supply chain, finance, quality, and customer organizations.

• Must be a US Person (US Citizen, person granted US Permanent…