Assistant General Manager-Cedar Rapids

Assistant General Manager-Cedar Rapids

Big Grove Brewery Cedar Rapids, Iowa, United States

Summary/Objective The Assistant General Manager plays a key leadership role in delivering amazing guest experiences and consistent execution across the taproom. This position partners with the Store Director and the location's leadership team to drive results in hospitality, team performance, and operational excellence - that owning day-to-day service rhythm, coaching and development, and disciplined standards that protect quality, culture, and profitability.

The AGM leads by example on the floor, builds confident teams through clear expectations and accountability, and helps create an environment where guests and teammates alike want to come back - again and again.

Core Values Big Grove only hires and retains people who exhibit our core values. Our Core Values are:

• Set the Tone
• Thirst for Improvement
• We Care
• Practice Candor
• Passion Driven

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accountable for the Guest
  
  Experience:
  
  Ensure the restaurant is opened and closed with the highest standards, and that every guest has a fantastic experience from the moment they walk in until they walk out the door - through consistent hospitality, accuracy, cleanliness, and service recovery when needed.
• Lead by Example & Set the Standard:
  Lead from the front during all shifts, modeling high work ethic, professionalism, urgency, and attention to detail. Set the pace on the floor, reinforce non-negotiables, and hold yourself and the team accountable to Big Grove standards.
• Communication with Your Team:
  Own smooth daily service by setting clear expectations and giving direction every day. Communicate early and often - shift priorities, goals, and real-time adjustments - so teammates are prepared, confident, and set up for success.
• FOH Team Development:
  Develop, train, coach, and refine FOH teammates in Big Grove values, standards, and stories. Provide ongoing feedback, recognition, and performance coaching that builds capability, consistency, and pride in the work.
• People Management:
  Use Big Grove's people and performance tools to communicate, check in, support, document, follow through, and hold teammates accountable - fairly, consistently, and with care. Resolve teammate issues quickly.
• Event Support:
  Maintain a full understanding of events and demonstrate the ability to lead or support any event on-site, ensuring strong execution, guest experience, and team coordination.
• Location Leadership & Follow-Through:
  Participate in location leadership meetings, discuss issues effectively and with care, and contribute insights and ideas to help Big Grove constantly improve. Complete all tasks and action items from meetings accurately and on time.
• Accountable for Financial Performance:
  Partner with the leadership team to drive the financial performance of the unit. Effectively manage FOH labor, inventory, and COGS, and implement training, process improvements, and revenue-driving ideas to increase profitability and sales.
• Cross-Department
  
  Collaboration:
  
  Foster a cohesive, productive work environment through strong communication and collaboration across FOH, BOH, and leadership - ensuring alignment, shared accountability, and consistent execution.

Competencies

• Floor Leadership & Accountability:
  Leads by example, sets the pace, and holds self and team to high standards.
• Coaching & Team Development:
  Builds confident teams through training, feedback, and performance follow-through.
• Communication & Influence:
  Provides clear direction, aligns cross-functional teams, and drives smooth shift execution.
• Guest Experience & Service Recovery:
  Creates memorable experiences and resolves issues quickly and professionally.
• Financial & Operational Discipline:
  Understands key drivers (labor, inventory, waste) and protects performance through consistent execution.
• Compliance, Safety & Standards:
  Operates with strong knowledge of safety, health, and alcohol compliance expectations.
• Adaptability & Problem Solving:
  Makes calm, data-informed decisions in a fast-paced, high-volume environment.
• Beer & Brand Knowledge:
  Confident in beer styles, service standards, and storytelling to elevate the guest experience.

Be a high performing Big Grove team member with ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to, communicate and exemplify BGB values, vision, standards, and culture. Supervisory Responsibility Supervises all Front of The House Staff. Works closely with Back of the House Leadership to ensure Big Grove is operating as a team.

Work Environment The Assistant General Manager works in a fast-paced, customer-facing hospitality environment. The role requires flexibility to adapt to changing business needs and demands, particularly during peak service hours, events, and…