Communications Operator; Public Safety

Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple:
We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
• Medical, dental, vision, short & long term disability, and supplemental life insurance
• Iowa Public Employee's Retirement Pension Plan (IPERS)
• Wellness program offering credit on insurance premiums to eligible employees
• Free on-site fitness centers
• 100% County paid basic life insurance
• 12 paid holidays per year
• Training & professional development opportunities

Linn County offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, life, long-term disability (LTD) insurance and wellness incentives.

Hourly Wage: $30.56

Responsible for receiving, prioritizing, and dispatching emergency and routine calls for law enforcement, fire, and emergency medical services using telecommunication systems and computer-aided dispatch (CAD) software. Coordinates with multiple agencies to ensure timely and accurate response, provide pre-arrival instructions, and maintain a strong commitment to public service and departmental procedures.

• Answers and triages emergency (911) and administrative phone calls using multi-line and telecommunications device for the deaf (TDD) systems.
• Dispatches law enforcement, fire, and EMS units using multi-channel radio systems with clear, concise communication.
• Enters, updates, and maintains accurate call information in the computer-aided dispatching (CAD) system.
• Provides pre-arrival instructions to callers as appropriate.
• Monitors multiple radio frequencies and provide timely updates to field personnel.
• Performs clerical duties including maintenance of wanted person records, protective orders, and criminal justice files.
• Operates and monitors internal and external security cameras and alarm systems in County facilities.
• Uses National Crime Information Center (NCIC)/state systems to perform record checks and responds to inquiries from law enforcement.
• Maintains knowledge of and adheres to departmental policies, procedures, and guidelines.
• Participates in ongoing training and remain adaptable to technological and procedural updates.

• High school diploma or equivalent required.
• Six (6) months to one (1) year of experience in public safety communications preferred.

Floater - shifts vary