Manager Operations

Job Family

Operations - General

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.
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The Manager, Group Billing Operations leads remote teams responsible for premium processing, cash application, and billing support for employer-sponsored benefits. This role partners closely with offshore BPO teams, customers, brokers, and internal stakeholders to resolve billing issues, manage escalations, and ensure operational excellence. The position also provides team leadership, coaching, and performance management while driving process improvements through data and reporting.

• Lead remote teams responsible for premium processing, cash application, and group billing operations.
• Set team objectives, establish priorities, and ensure operational goals are achieved.
• Manage team performance through coaching, development, performance reviews, and employee relations activities.
• Partner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations.
• Oversee complex billing exceptions, payment discrepancies, and cash application processes.
• Analyze operational data and reporting to monitor performance and support business decisions.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Foster strong cross-functional partnerships and ensure effective communication across teams.
• Ensure compliance with company policies, procedures, and operational standards.

• Bachelor’s degree in a business-related field or equivalent experience.
• Five years of experience working in an operations environment.
• Two years of supervisory/management experience.
• Problem-solving, analytical and decision-making skills.
• Written/verbal communication and interpersonal skills.
• Ability to handle multiple responsibilities under pressure.
• Ability to grasp technical and complex concepts and convey to staff and internal/external customers.
• Proficient using MS Office products.

• Experience in the insurance/financial services industry.

• Hybrid
• Occasional Travel