Fleet Maintenance Operations Supervisor

Job Description :

Location: Cedar Rapids, IA – 58th Avenue

Schedule: Monday – Friday, approximately 8:00 AM – 5:00 PM; flexibility required to support second shift as needed

Salary: $65,000

Employment Type: Full-Time, Exempt

Ryder is looking for a hands-on Operations Supervisor to lead shift-level operations at our Cedar Rapids, IA location. You’ll support the Operations Manager in running a safe, productive, and customer-focused shop, supervising Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. This is a role for someone who knows trucks, knows people, and knows how to keep both running smoothly. It’s also a strong development path toward an Operations Manager role for the right candidate.

Workflow Management

• Plan, schedule, and assign work to technicians, and track productivity across the shift
• Lead shift and shop meetings, and review and approve Repair Orders (ROs)
• Ensure all warranty policies and procedures are properly executed
• Triage unscheduled customer drive-ins and communicate work assignments to technicians
• Conduct yard checks to keep work properly scheduled and prioritized

Team Leadership

• Manage, train, and develop all personnel assigned to your shift
• Own performance management for your team

Customer Management

• Build strong customer relationships, resolve issues, and drive satisfaction and retention while ensuring vehicle uptime
• Keep customers informed on PM scheduling, breakdowns, and vehicle status
• Conduct customer visits as required by the Customer Care Plan

Asset Management

• Maintain the appearance and standards of the shop, including 6S standards across all areas of responsibility
• Evaluate and recommend shop tooling and equipment needs
• Support vehicle specification management and the vehicle in-service/out-service process
• Own parts inventory management, policies, and procedures

Quality & Safety Management

• Perform quality inspections of PM work and repairs, and conduct in-process reviews of non-PM work
• Lead breakdown root cause analysis and implement corrective actions locally, escalating to the Technical Assistance Center when needed
• Partner with the Service Manager to ensure technicians are properly trained and qualified
• Maintain visibility over shop floor activity to ensure accurate root cause diagnosis and strong parts yield
• Support Quality Assurance audits, corrective action plans, and continuous improvement programs
• Maintain documentation required to meet local, state, federal, and customer requirements
• Ensure the team stays compliant with safety and EPA regulations

Financial Management

• Help the shop meet Net Maintenance Cost per Unit targets without sacrificing quality, safety, or customer satisfaction
• Support cost control against the maintenance operations budget and location P&L
• Help drive Maintenance Initiatives to hit or exceed financial targets
• Handle payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
• Manage the customer bill-back process, including identifying, reviewing, and approving opportunities
• Keep the Shop Management Online system accurate and up to date

Prior hands-on mechanical experience is required for this role — we need a leader who genuinely understands trucks and can guide technicians through diagnosis and repair.

Skills & Abilities

• Strong vehicle diagnostics and repair knowledge required
• Ability to professionally represent Ryder and confidently interact with customer management
• Intermediate Microsoft Office skills preferred

Qualifications

• Prior mechanical or technician experience in a shop environment required
• H.S. diploma/GED required
• Associate’s or Bachelor’s degree preferred, or 1–3+ years of experience in a maintenance operations environment; demonstrated success in a Ryder role may substitute for this requirement
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• DOT Regulated:
  No

Qualifications

• H.S. diploma/GED required
• Associate’s degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelor’s degree preferred or 1-3…