Patient Navigator Specialist

Job Overview

This position supports Mercy’s philosophy of patient‑centered care by assisting in the coordination of care for patients with cancer. The Patient Navigator – CMA/RMA assists in expediting the process for evaluation of cancer patients through a multidisciplinary team approach, coordinating services and scheduling exams to optimize patient care outcomes. The role will also be responsible for providing direct patient care.

• Maintains departmental work queue; coordinates appointments with providers to ensure timely delivery of office visits, diagnostic and treatment services.
• Works within scope of practice to navigate the patient through cancer care.
• Communicates effectively with internal and external physicians and staff.
• Works closely with patients and their families to identify barriers to care and assists with navigating those barriers when applicable.
• Assists with patient rooming and care coordination during Multi‑D clinics to include vital signs, health history, medication list entry, and referrals.
• Prepares patients for physician exam; instructs patients as directed by the RN or physician.
• Assists with patient phone calls, scheduling, and medical record management.
• Provides after‑visit summary and completes discharge of patient from the exam room, including follow‑up instructions, scheduling and referrals.
• Identifies and coordinates patients for cancer conferences and multidisciplinary cancer clinics.
• Assists with cancer screening among clinics and Mercy.
• Facilitates multidisciplinary clinics.
• Follows Mercy’s safety guidelines, carries out job‑specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents or injuries.

• Co‑pay collection.
• Coordinates patient appointments with providers and other clinics to ensure timely delivery of care specific to the Bariatric Surgery Program patient pathway.
• Serves as a healthcare liaison between patients and the Bariatric Surgery Program.
• Coordinates services internally and externally to assist the patient through the Bariatric Surgery Program.
• Obtains prior authorizations for patients as needed.
• Provides education and referral options to patients, placing an emphasis on services offered at Mercy Medical Center.
• Serves as the Bariatric Surgery Clinic representative by providing patients with accurate and timely information as directed by the Bariatric Surgery Director and coordinator.
• Works closely with all members of the Bariatric Surgery Clinic team to assist with the fluidity of day‑to‑day bariatric surgery program operations. Collaborates with the Bariatric Program Coordinator, Bariatric Program Director, Bariatric Nurse, Bariatric CMA, and Clinic Manager to ensure smooth operations and adherence to program goals and objectives.
• Maintains the bariatric retail area including inventory management, restocking and assisting patients with purchasing retain items.
• Serves as a welcoming committee for patients, providing a warm and friendly environment upon their arrival.
• Manages the bariatric retail area including inventory management, restocking and assisting patients with purchasing vitamins and supplements.
• Provides support and guidance to patients throughout their journey, addressing their concerns and questions while staying within the CMA scope of practice.
• May assist with educational programs and facilitating support groups for bariatric surgery patients.
• Maintains patient records and documentation, ensuring confidentiality and accuracy.
• Participates in staff meetings, trainings and professional development activities as required by program and clinic leadership.
• Performs body composition analysis.

• Proficiency with utilizing Microsoft applications (e.g., Excel, Word, PowerPoint) or the ability to learn required tools.
• Excellent communication and customer service skills; computer skills, organization, time management, attention to detail, and the ability to remain poised and efficient in a fast‑paced environment.
• Stays updated on bariatric program protocols, guidelines and best practices to provide informed guidance to…