Assistant Manager of Store Operations

Additional Considerations (if any):

* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Assistant Manager Store Operations;
Assistant Manager Perishables;
Assistant Manager Health Wellness Home

Department:
General

FLSA:
Exempt

General Function:

Supervises and coordinates the activities of employees. Ensures that customer's needs are met.

Core Competencies

* Partnerships

* Growth mindset

* Results oriented

* Customer focused

* Professionalism

Reporting Relations:

Accountable and

Reports to:

District Store Director;
Store Manager

Positions that Report to you:
All positions except those listed above or designated by the Store Director

Primary Duties and Responsibilities:

* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.

* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by: (examples include)

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call.

* Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.

* Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.

* Assists management in determining specific pricing and blends.

* Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.

* Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.

* Ensures compliance with store accounting procedures and reports potential problems.

* Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company's guidelines.

* Uses and understands all hardware and software technology in the store.

* Assists in forecasting and reviewing the store labor schedule with the store director's guidelines.

* Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.

* Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.

* Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.

* Directs the ordering of merchandise in their respective areas.

* Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.

* Assists with replenishing shelf product, designs and constructs displays.

* Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and works expected number of hours.

Secondary

Duties and Responsibilities:

* Determines the motivational needs of employees and provides the appropriate environment.

* Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.

* Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).

* Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.

* Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.

* Pursues retail educational opportunities and continuing education whenever possible. Assists in all areas of the…