Branch support, Retail

Location: West Cedar Rapids

Packer Fastener is looking for a Branch Support Member to join our team!

About UsAt Packer Fastener, we’re more than just fasteners — we’re a growing industrial supply partner dedicated to exceptional service, rapid delivery, and building long-lasting relationships with our customers. Since 1998, we’ve expanded throughout the Midwest and beyond, driven by a people-first culture we call “Swagger.” Our team is the reason for our success, and we’re always looking for great people to help us serve more customers every day.

The Branch Support role is responsible for providing support to the branch based upon the needs of the branch and guidance of the Branch Manager including but not limited to order fulfillment, receiving product, inventory put away, shipping, customer deliveries, and servicing customers on site. These responsibilities will support the development and accomplishment of Packer’s Strategy and Vision while promoting our company Swagger.

Primary Duties:

Sales Support:
Provide support to sales team members

Customer Service:
Assist with customer inquiries

Orders:
Place and fulfill orders, fulfilling orders

Assist with managing inventory and warehouse operations

Front room upkeep in relation to inventory replenishment and general cleanliness of branch.

Performing deliveries with a company vehicle

Service customers on site filling customer bin stock and/or industrial vending machines

May perform other duties as assigned

Qualifications:

High School education or equivalent.

Exhibits company Swagger.

Highly motivated, handle multiple priorities with high attention to detail, and strong time management skills.

Knowledge of product lines and pricing structure.

Ability to think critically and solve practical problems.

Basic math skills with the ability to calculate figures such as discounts, interest, commissions, proportions, percentages.

Excellent written and verbal communication skills.

The ability to lift, slide, and lower packages that typically weighs 25lbs-50lbs and may weigh up to 75lbs.

Proficient in common computer software including Microsoft Office and database software.

Must have a valid driver’s license and acceptable driving record. Must be able to obtain coverage through company's auto insurance carrier according to company Driver Safety Policy.

Physical Requirements:

Effectively handling object(s) up to 50 pounds

Standing for long periods of time, bending, kneeling, crouching

As a Packer Fastener team member you'll also have:

Hourly Pay + Profit Sharing Bonus Eligible Immediate PTO, Paid Holidays, and Volunteer Time Off Flexible Schedules Medical, Dental and Vision Insurance (eligible the 1st of the month after start date)
Short- & Long-Term Disability
401(K) with Company Match Continued Education – Educational Assistance Employee Assistance Program (with free counseling sessions)
Career Growth Potential Employee Wellness Program (with rewards)
Free Physical Therapy provided by Packfit Paramount Fitness partnership

Packer Fastener Apparel and Gifts
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