Second Service Manager

Additional Considerations (if any):

Must be 18+

* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Second Service Manager

Department:
Grocery

FLSA:
Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.

Core Competencies

* Partnerships

* Growth mindset

* Results oriented

* Customer focused

* Professionalism

Reporting Relations

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Store Operations, Perishables, and Health Wellness Home

Positions that Report to you:
All positions except those listed above and department heads.

Primary Duties and Responsibilities

* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.

* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

* Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.

* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by: (examples include)

* Escorting them to the products they are looking for.

* Securing products that are out of reach.

* Loading or unloading heavy items.

* Making note of and passing along customer suggestions or requests.

* Performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call.

* Trains employees in store policies, department procedures, and job duties.

* Ensures proper customer service throughout the store and addresses specific customer issues.

* Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.

* Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.

* Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.

* Recruits and interviews job applicants to recommend or determine employment.

* Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.

* Approves checks written for cash or payment of merchandise purchased.

* Coordinates backroom facilities and equipment; recommends changes in allocation of space.

* Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.

* Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.

* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

* Determines the motivational needs of employees and provides the appropriate environment.

* Suggests improvements in work methods and procedures by observing and listening to employees/customers.

* Prepares sketches or floor plans of proposed displays.

* Develops layout, selects theme, colors, and props, and requisitions materials.

* Oversees and participates in construction of displays.

* Participates in continuing education through reviewing articles in trade publications.

* Recommends cost…