Bakery Assistant Department Manager

Job Description

Job Title:

Bakery Assistant Department Manager

Department:
Bakery

FLSA:
Non-Exempt

Responsible for assisting the Bakery Department Manager to present the freshest, most innovative, and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable to:
District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Bakery Department Manager.

Positions that report to you:
Bakers, Cake Designers, Fryers, Clerks, Bakery Wrappers.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Checks orders for the day and sets up a timeline and production schedule.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Assigns tasks to bakers upon arrival.
• Reviews daily production list with department employees and assigns tasks for completion.
• Organizes and helps where additional production is needed for the day.
• Creates second production schedule for additional product, reviews with department employees, and assists in production as needed.
• Ensures department standards are met.
• Reviews the product status and creates closing list for evening crew.
• Assigns duties to part time crew as needed.
• Reviews day of week for gross potential.
• Reviews future sales weeks and plans for events/production.
• Ensures display case product is rotated and replenished.
• Trains new employees.
• Handles and satisfies customer issues.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assumes management duties in absence of Department Manager: orders product and supplies as needed.
• Fills in for absent employees for the production day.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience and over one year up to three years of similar or related experience.

• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, and allocates personnel.

• Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches and more than 20 feet with or…