Customer Service Department Manager
Listed on 2026-06-25
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Retail
Customer Service Rep, Retail Associate/ Customer Service -
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service
Lindale Mall, 4444 1
St Avenue N.E., Cedar Rapids, Iowa, United States of America
Posted Sunday, June 21, 2026 at 6:00 AM
As a Customer Service Department Manager
, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.
WHAT YOU’LL DO:
- Motivate associates to deliver excellent customer service – train, coach and lead by example
- Execute all duties of a customer service associate and ensure department duties are completed accurately and timely
- Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
- Develop and implement solutions to solve customer problems and department needs
- Monitors and supports store online order and pick up in store services
- Be available to work on-site during day, evening, and weekend shifts
WHAT YOU CAN EXPECT:
We’re committed to helping you thrive at work and offer generous benefits that address your total well-being and provide support for you and your family.
- Competitive wages
- No extended holiday hours
- Promote from within philosophy - creates endless career opportunities!
ABOUT US:
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
Lindale Mall, 4444 1
St Avenue N.E., Cedar Rapids, Iowa, United States of America
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