Sales & Operations Advisor

Company Overview

Drive Time Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by focusing on delivering the right customer, the right vehicle, on the right terms and on their path to ownership. You can find Drive Time’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks, and reconditioning centers where we breathe new life into pre‑owned vehicles.

The Sales and Operations Advisor focuses on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options. They ensure each customer either completes a purchase or understands the next steps to do so. In addition to customer engagement, the Advisor supports dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to deliver a consistent, high‑quality customer experience.

• Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the Drive Time Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
• Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes (trades, upgrades, post‑sale activities).
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
• Deliver a world‑class, tailored customer experience in the dealership and introduce customers to the full Drive Time family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
• Progress through a multi‑phase, learn‑and‑earn role (Levels 0–4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

• High School Diploma or GED required;
  Associate’s or Bachelor’s preferred or equivalent experience.
• 3+ years of related work experience. Minimum of 3 years of experience in sales and retail operations, with proven success in driving sales performance, managing operational processes, and delivering high‑quality customer experiences.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

• Must be able to remain in a stationary position at least 75% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to operate a computer and other office productivity machinery.
• Frequently communicates with internal and external customers, must provide accurate information.
• May need to move objects up to 20 pounds.

• Medical, dental, and vision coverage – Drive Time covers a sizable amount of insurance premiums to provide top‑tier healthcare coverage.
• 401(k) retirement plan and company‑paid life insurance, short‑term and long‑term disability coverage.
• Growth opportunities with a strong promotion pipeline.
• Tuition reimbursement for professional development.
• Wellness program offering coaching, incentive cash, and discounts on medical premiums.
• Competitive pay and profit‑sharing bonus structure.
• Consistent work schedule; closed on Sundays to support work‑life balance.
• Paid time off, including wellness days, holidays, and vacation time for part‑timers.

Hiring is contingent upon successful completion of background and drug screening. Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.