Technical Sales Rep

The Technical Sales Representative (TSR) is responsible for maximizing customer relationships and driving profitable growth within the Quick Parts Division (QPD) customer base. Serving as a primary point of contact for buyers and planners, this role delivers responsive, customer‑focused sales and service support while identifying opportunities to expand business with existing and prospective small‑to‑medium‑sized accounts.

The TSR plays a critical role in strengthening customer loyalty, increasing revenue, and reinforcing ESP’s value proposition through technical knowledge, proactive communication, and solution‑oriented support. This position combines inside sales, relationship management, and operational coordination to ensure an exceptional customer experience and business growth.

• Deliver high-quality work within established timelines
• Work both independently and collaboratively
• Communicate proactively and professionally
• Provide excellent service to internal and external customers
• Demonstrate accountability and ownership mindset
• Contribute positively to team and company culture

• Serve as a primary point of contact for buyers and planners within the QPD customer base
• Provide responsive support for quoting, pricing, product inquiries, and application-based requests
• Deliver exceptional customer service through proactive communication and follow‑through
• Identify customer needs and provide effective product and service solutions
• Build strong customer relationships that support retention and long‑term growth

• Respond to Requests for Quote (RFQs) and manage the quoting process from initial inquiry through completion
• Analyze quote opportunities to support profitable sales growth and margin improvement
• Partner with internal teams on custom quote opportunities and solution development
• Proactively contact prospects and customers through marketing campaigns, inbound leads, and outreach initiatives
• Promote company capabilities, products, and services to increase customer engagement and revenue growth
• Conduct off‑site customer visits as needed to support relationship development and sales efforts
• Maintain accurate records of opportunities, customer interactions, and activities within CRM systems

• Support and follow all Quality Management System (QMS) standards and procedures
• Assist in documenting, escalating, and resolving customer concerns or complaints
• Ensure accurate communication and coordination between customers and internal teams
• Maintain high standards of accuracy and responsiveness in all customer interactions

• Participate in educational workshops, networking opportunities, and ongoing training
• Stay current on products, applications, and industry trends
• Lead or participate in internal and external customer meetings
• Collaborate effectively with sales, operations, customer service, and quality teams

• Customer‑focused mindset and relationship‑building skills
• Strong communication and interpersonal skills
• Sales and business development aptitude
• Problem‑solving and critical‑thinking ability
• Accountability and follow‑through
• Time management and organizational skills
• Ability to manage multiple priorities in a fast‑paced environment
• Professionalism and adaptability

• Proficiency in Microsoft Outlook, Word, Excel, and Power Point
• Experience using CRM and database systems
• Ability to analyze quotes, pricing, and customer requirements
• Strong written and verbal communication skills
• Basic technical aptitude related to products and applications

Required

• Associate’s degree or equivalent combination of education and experience
• 3–5 years of related sales, customer service, or technical support experience
• Ability to manage high‑pressure situations professionally

Preferred

• Associate’s degree or equivalent combination of education and experience
• 3–5 years of related sales, customer service, or technical support experience
• Ability to manage high‑pressure situations professionally