Account Executive - Home Service Plans

Job Description

At Infinity, we live by three powerful principles:
Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers.

Infinity is recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, and one of the Coolest Places to Work. From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best.

We build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will expand our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs. This performance-driven sales role requires connecting with customers, identifying opportunities, and confidently presenting solutions through cross-selling and upselling.

Your energy, resilience, and communication skills directly impact customer satisfaction and earning potential.

• Performance-Based Earnings:
  Competitive base pay + uncapped monthly commission
• Growth-Focused Culture:
  Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment:
  Collaborative, high-energy culture with supportive leadership
• Early pay option with Pay Active!
• Comprehensive Benefits:
  Medical, dental, vision, and more for full-time employees
• Set Up for Success:
  Paid training, ongoing coaching, and continuous development

• Conduct outbound calls using a provided lead list to engage current customers
• Identify coverage gaps and present additional products through cross-selling and upselling strategies
• Clearly communicate product details, including terms and conditions, to ensure customer understanding
  
  Execute call strategies with a focus on active listening and customer-centric selling
• Maximize conversion opportunities by aligning solutions with customer needs
• Maintain professionalism through strong communication and clear enunciation
• Embrace coaching and feedback to continuously improve performance
• Consistently meet and exceed program KPIs and performance expectations
• Demonstrate reliability through strong attendance and accountability
• Support additional tasks and initiatives as needed

• A results-driven mindset with motivation to achieve and exceed goals
• Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans)
• Strong communication and active listening skills
• Positive attitude with a team-oriented approach
• Coachable and open to continuous feedback and development
• Resilient and able to navigate rejection with professionalism
• Comfortable multitasking across multiple systems
• Ability to adapt in a fast-paced, high-energy environment
• Passion for delivering exceptional customer experiences with energy and excellence

• High School Diploma or equivalent preferred
• Experience in call center, sales, marketing, telecommunications, wireless, internet, service plans

• Ability to remain seated and work at a computer for extended periods
• Occasionally lift up to 10 pounds, if needed

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

• Sales: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location
:
In person

Compensation
: $17–$17 Hourly Wage