Senior Account Specialist - CSG

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Regular Full-Time Cedar Rapids, IA, US

7 days ago Requisition

Ready for the next step in your career at True North? The Construction Specialty Group is hiring an Senior Account Specialist
in Cedar Rapids! This internal opportunity is ideal for someone who is ready to grow with True North, enjoys supporting complex client needs, and thrives in a fast-paced, collaborative environment. Guided by our core values of Exceptionalism, Collaboration, and Resourcefulness, this role supports account teams by delivering consistent, timely, and accurate service while continuing to build technical knowledge and industry expertise.

The Senior Account Specialist partners closely with Producers, Account Managers, and internal service teams to support Construction Specialty Group accounts. This role plays a key part in delivering high-quality service while developing deeper technical and industry knowledge.

• Provide consistent, timely, and accurate service to internal and external clients
• Receive and respond to client and prospect inquiries; assist with quoting coverages when applicable
• Create and distribute certificates of insurance and other policy documentation
• Follow up on incomplete applications and change requests
• Support new business and renewal processes, including preparation of renewal materials
• Assist with policy delivery and meet established turnaround expectations
• Coordinate invoicing and support resolution of account discrepancies
• Attend internal meetings, client meetings, and market discussions as needed
• Manage deadlines and organize work to ensure accuracy and completion
• Continue to build industry knowledge through training, CE, and expanded responsibilities
• Support department projects and other duties as assigned

• High school diploma or GED required; 2-or 4-year degree preferred
• One year of experience in insurance industry is required.
• One year of customer service experience is required.
• License required.
• Proficiency with Microsoft Office (Word, Excel, Outlook; basic PowerPoint)

• Strong verbal and written communication skills
• Detail-oriented with excellent organizational and time-management abilities
• Collaborative team player with a strong work ethic
• Comfortable with repetitive tasks and process-driven work
• Professional, confidential, and client-focused
• Self-motivated with a growth mindset and desire to continue developing within True North