Senior Strategic Account Manager

Description THE PERSON

The Senior Strategic Account Manager owns the strategic growth, health, and long-term success of an assigned portfolio of national accounts. This role is accountable for understanding each client's business, identifying future opportunities before the client does, mobilizing Benchmark's internal resources, and driving profitable growth through strategic planning and execution.

Our ideal candidate is:

• Humble. They are quick to point out contributions of others and define success collectively rather than individually. They support healthy conflict and enjoy sharing credit with the team. They are focused on fostering trust and they lead by example. They are willing to do any level of work and chip in whenever needed.
• Hungry. Goes above and beyond to achieve team goals. Self-motivated and diligently looks for the next challenge. Encourages others on the team to continuously improve and holds themselves and others accountable. Passionate about their work and their team.
• People Smart. Strong interpersonal skills and trustworthy. Quick to build trust among their coworkers. Has good judgment and intuition around the subtleties of group dynamics and understands the impact of their words and actions. A sense of humor is a must.
• Balanced. Smart, organized, process-oriented, and strategic. Able think ahead and see the bigger picture.
• Self-Aware. Handles problems proactively with good judgment and humility. Strong and responsive communicator, down to earth, and not easily offended.
• Disciplined. Firmly rooted in their core values and does the right thing – even when no one is watching.
• Goal-Oriented. Focuses on their own goals as well as the goals of the team and the organization.
• Confident. Strong and logical. Calm and cool under pressure.
• Lifelong Learner. Always looking to do more, learn more, and grow.

• Build executive-level relationships positioning Benchmark as a trusted advisor.
• Lead business conversations around capital planning, risk management, asset strategy, and long-term planning.
• Create opportunities to influence client decisions before projects are formally identified.
• Build trust and influence with clients through transparent, respectful, and collaborative communication across all levels.

• Anticipate client needs by analyzing accounts to identify growth opportunities, including additional sites and products.
• Collaborate with cross-functional teams (Client Managers, Marketing, Finance, Consultants) to develop customized strategies for client growth.
• Manage a book of business, including a specified revenue target, and identify areas for upselling and retaining clients.
• Actively participate in industry events and seminars to stay connected and expand the network.
• Continuously seek to improve processes, workflows, and tools to enhance account management efficiency and effectiveness.

• Own the business performance of assigned strategic accounts.
• Know the sales, revenue, profitability, pipeline, strategic opportunities, risks, and client health of every assigned account.
• Develop strategies to grow sales while protecting existing business.
• Take ownership of problems by coordinating internal resources rather than waiting for direction.
• Operate with the mindset that your accounts are your business.

• Conduct regular business reviews to track performance, address concerns, and ensure client satisfaction.
• Seek feedback to enhance services and exceed client expectations.

• Lead cross-functional account teams to deliver exceptional client experiences.
• Align Consultants, Account Specialists, Marketing, Finance, and Operations around account priorities.
• Remove obstacles and drive accountability across departments.
• Ensure everyone supporting the client understands priorities and next steps

• Develop comprehensive strategic account plans for key clients.
• Identify executive relationships, buying influences, capital planning cycles, competitive threats, and expansion opportunities.
• Ensure strategic account plans result in measurable client actions and business growth.
• Regularly assess and adjust the sales approach to meet revenue goals.

• Work closely with internal teams (Business Development, Consultants, Marketing) to align resources, support client objectives and ensure seamless client experiences.
• Provide regular updates and reports on account…