International Technical Sales Specialist

Company Overview Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including food service, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Purpose: The International Technical Sales Specialist exists to develop global equipment, parts, and service opportunities while providing the technical application support needed to secure orders, support installations, and sustain customer satisfaction after the sale.

Identify, develop, and close international equipment sales opportunities in targeted industries, geographies, and strategic accounts where Evergreen, a Novolex Brand products, parts, and service capabilities create measurable customer value.

Serve as a combined sales and technical service resource by assessing customer processing, packaging, equipment, service, and aftermarket needs and proposing complete solutions that include equipment, parts, installation, commissioning, training, and ongoing support.

Develop demand in global markets through direct customer engagement, personal presentations, distributor/channel relationships, technical evaluations, and coordination with internal sales, service, engineering, manufacturing, and parts teams.

Lead the customer through the buying process by identifying decision makers, technical influencers, purchasing requirements, project timelines, capital approval needs, and post-sale service expectations.

Ensure customer satisfaction from opportunity development through order fulfillment, installation, after-sales support, troubleshooting, and long-term account management.

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Key Accountabilities
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State in a series of bullet statements the required key results or "whats" and the key actions "hows" taken for each "what." List the accountabilities in order of importance, top to bottom.

WHAT: Develop and execute the international sales plan to achieve equipment, parts, and service revenue targets.
HOW: Segment, target, and position priority markets and accounts; maintain monthly, quarterly, and annual forecasts; prospect new applications; and manage long-cycle opportunities from discovery through purchase commitment.

WHAT: Provide technical sales leadership and application expertise for equipment projects.
HOW: Understand customer processing, distribution, packaging, sanitation, and growth requirements; evaluate equipment condition and performance issues; prepare equipment modification and labor quotations; and recommend solutions that support customer productivity and packaging quality.

WHAT: Coordinate installation, commissioning, service support, and after-sales satisfaction for international customers.
HOW: Partner with field service, engineering, manufacturing, and parts teams to plan resources, manage project scope, support emergency or breakdown service, provide troubleshooting assistance, and ensure customers receive what was promised during the sales process.

WHAT: Build strategic customer and channel relationships across assigned international markets.
HOW: Identify buyers, users, technical evaluators, distributors, and regional partners; communicate competitive intelligence; develop long-term relationships; and position Evergreen, a Novolex Brand as a global equipment and service partner rather than only a supplier.

WHAT: Maintain complete product, market, and competitive knowledge.
HOW: Stay current on equipment technologies, applications, sanitation requirements, customer systems, competitor offerings, pricing, performance issues, and emerging market trends; maintain installation profiles and recommend new products, features, and programs.

WHAT: Promote customer satisfaction, safety, compliance, and ethical business practices.
HOW: Resolve customer conflicts promptly, communicate clearly across cultures and time zones,…