Cash Operations Technician - Cedar Rapids IA

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award‑winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top‑rated customer service, innovative technology and applications, durable equipment, and dependable on‑site maintenance.

Responsible for the cash operations of an ATM and Air Vac machines along with first line maintenance responsibilities. The position requires 4‑10 hour shifts on Monday, Tuesday, Thursday, and Friday.

• Provide cash and courier services to ATM and Air Vac customers as required
• Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits
• Perform basic first‑line maintenance functions such as clearing jams, rebooting machines, replenishing receipt paper, running diagnostics, software updates, and escalating issues to tech support for follow‑up
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested
• Complete tasks assigned by supervisor or applicable Cash Depot staff members
• Communicate inventory and support requests to complete scheduled tasks accurately and timely
• Perform administrative paperwork accurately and timely
• Maintain department metric standards in efficiency, safety, first‑time fix rate, and other key metrics
• Assist other technicians and help train or perform ride‑along training as needed
• Follow all security procedures and policies

• Maintain a professional image, both personal and vehicle
• Maintain inventory standards as required
• Attend training in Wisconsin and maintain technical competencies of ATMs and Air Products
• Identify and recommend efficiency improvements
• Operate as a team player
• Perform other job‑related duties as assigned
• Flexible work schedule that could include a 4‑ or 5‑day work week
• Work independently with minimal supervision

• High school degree or GED
• Valid driver’s license, clean driving record, and ability to be insured through the company’s risk insurer
• Ability to obtain and maintain a DOT Medical Examiner’s Certificate (Federal Medical Certification) – required
• Ability to drive a vehicle over 50% of the shift
• Ability to work safely when lifting and performing tasks associated with the position
• Experience in troubleshooting or electro‑mechanical work
• Ability to follow expectations set forth in the Field Service Handbook
• Excellent written and verbal communication skills with internal and external contacts
• Proven ability to be organized, detail‑oriented, multi‑tasking, critical thinking, accurate, thorough, and a problem‑solver
• Ability to adapt to change in the workplace or assignment of duties

• Generous profit‑sharing bonus
• Competitive medical, dental & vision coverage
• Company‑paid life insurance & short‑term disability
• Paid holidays and PTO
• Medical deductible reimbursement & wellness benefit programs
• 401(k) with company match

The physical demands described below are representative of those that must be met by team members to successfully perform the essential functions of the field technician position.

Communication:
Ability to speak, hear, write, and type for reports.

Physical Demands:
Lift, carry, push, pull, and stand up to 50 lbs. Most tasks require lifting 51–100 lbs. frequently; some tasks involve 101–150 lbs. and occasionally 151+ lbs. Manual manipulation may be required. Tasks can include reaching, climbing, crawling, squatting, and kneeling.

Typical items lifted include:
Dispenser (part) – 34 lbs.
Coin bag – 40 lbs.
Compressor – 40 lbs.
High‑security base – 60 lbs.
Coin box – 60 lbs.
Concrete bag – 80 lbs.
Dolly – 86 lbs.
Top compartment – 140 lbs.
Vacuum attachment – 310 lbs. (with lifting equipment)
ATM machines – 280–875 lbs. (with lifting equipment). ATMs weighing over 875 lbs. require two (2) field service technicians.

• Vision…