Field Service Technician

Service Technician

Terex Materials Processing is seeking a Service Technician to support our industry-leading Cedarapids, Simplicity, and Canica crushing and screening product lines. This position serves as a key technical resource for our dealer network and end customers, providing equipment support, troubleshooting, training, commissioning, maintenance, and warranty assistance.

The ideal candidate is mechanically inclined, customer-focused, and passionate about delivering exceptional service while helping customers maximize equipment performance and uptime.

Key Responsibilities

• Promotes safe work practices and ensures compliance with all applicable safety standards and procedures.
• Respond to dealer and customer inquiries regarding equipment operation, troubleshooting, parts, and warranty matters.
• Provide technical support to the Cedarapids, Canica, and Simplicity dealer network.
• Assist dealers and customers with equipment installation, startup, commissioning, and operational optimization.
• Perform equipment inspections, diagnostics, maintenance, and repair activities in the field.
• Investigate and resolve customer equipment issues in a timely and professional manner.
• Utilize the internal helpdesk system to respond to dealer technical support tickets and service requests.
• Escalate product performance, quality, and technical issues to Engineering and other cross-functional teams as appropriate.
• Monitor and manage support cases to ensure timely resolution and customer satisfaction.
• Collaborate with Product Management, Engineering, Manufacturing, and Quality teams to drive continuous product improvement and customer satisfaction.
• Conduct technical training programs, classroom instruction, and hands-on equipment demonstrations for dealers and customers.
• Documents and tracks customer service activities, communicating findings and resolutions to customers, dealers, engineering, and quality teams through email and phone correspondence.
• Travel extensively to dealer locations, customer sites, trade events, and training facilities throughout North America.

Basic Qualifications

• High School Diploma or GED.
• 3+ years of service, maintenance, repair, or technical support experience with industrial, construction, mining, aggregate, or heavy equipment.
• Ability and willingness to travel 40–65% of the time.
• Able to obtain and maintain a valid U.S. Passport.
• Valid driver's license and acceptable driving record.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.