Lead Service Technician

Lead Commercial Furniture Service Technician

Our client in Cedar Rapids, IA is looking for a Lead Commercial Furniture Service Technician! The Commercial Furniture Lead Installer is responsible for leading installation crews, coordinating daily on-site work, and ensuring all projects are completed with exceptional quality, safety, and client satisfaction. This role owns jobsite execution — directing installers, resolving issues, communicating with project teams, and upholding Pigott's standards for workmanship, professionalism, and client experience.

The ideal candidate is a strong communicator, a hands-on leader, and a detail-oriented problem solver who thrives in a fast-paced installation environment.

Key Responsibilities:

• Execute commercial furniture installation according to project plans, specifications, and quality standards.
• Lead, train, and support installation team members on-site.
• Supervise unloading, staging, inspection, loading, and securing of products.
• Review installation plans and understand full project scope and special conditions.
• Provide daily updates, report issues or variances, and obtain client sign-offs as needed.
• Interface professionally with clients, contractors, and project teams.
• Assist with preliminary walk-throughs, pre-installation site visits, and change order initiation.
• Monitor schedules, anticipate project needs, and ensure readiness for upcoming work.
• Maintain safety, cleanliness, organization, and professionalism on all jobsites.
• Ensure high-quality performance for both personal work and the work performed by the crew.
• Collaborate with installation management to resolve on-site issues.
• Perform additional duties as assigned by installation leadership.

Qualifications:

• High school diploma or GED required.
• 2–3 years of commercial furniture installation experience, including systems furniture.
• Leadership or crew lead experience strongly preferred.
• Ability to read and interpret safety rules, installation plans, manuals, and procedural documents.
• Strong verbal and written communication skills in English.
• Ability to write clear reports and correspondence.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Professional appearance, strong work ethic, and commitment to client satisfaction.
• Ability to perform moderate physical work, including lifting up to 50 lbs, and regular standing, walking, kneeling, and use of hand tools.

Hours:

• 7:00 AM – 3:00 PM
• Monday–Friday
• Daily travel to North Liberty required

Pay:

• $26–$28 per hour

Why You'll Love Working with Express:

• 401K Retirement Plan:
  Secure your future with our employer-sponsored 401K program.
• Comprehensive Benefits Package:
  Including medical, dental, and vision coverage to keep you and your family healthy.
• Exclusive Savings Opportunities:
  Enjoy discounts on hotels, flights, electronics, tickets, and more to make your personal life even better!