HVAC Field Service Technician

Residential HVAC Service Technician

Haynes Heating & Air Conditioning – Cedartown / Rome, GA

We’re looking for a Residential HVAC Service Technician who takes pride in doing the job right the first time.

This role exists to:
Diagnose, repair, and maintain residential HVAC systems while delivering a professional, trustworthy customer experience.

If you value structure, clear expectations, and being held accountable to quality and performance — you’ll do well here.

If you prefer shortcuts, guesswork, or minimal documentation, this role will not be a good fit.

• Diagnose and repair residential HVAC systems accurately
• Perform thorough system inspections and document findings
• Communicate issues and options clearly to homeowners
• Present repair recommendations using company‑approved pricing and processes
• Maintain a clean, organized, and fully stocked service truck
• Protect customer homes and leave them cleaner than you found them
• Coordinate with dispatch and support teams to complete jobs efficiently
• Properly document work, parts used, and recommendations in company systems

This is a performance‑measured role
, not a “show up and turn wrenches” job.

• High first‑time fix rate
• Minimal callbacks or rework
  
  Clean documentation and accurate diagnostics
• Strong customer communication and trust
• Consistent use of company systems and processes
• Ownership of outcomes — not excuses

• Take pride in quality workmanship
• Are comfortable being measured by results
• Communicate clearly and professionally with customers
• Follow systems and processes without constant reminders
• Want a long‑term career, not just a job

• Cut corners or guess at diagnoses
• Avoid documentation or accountability
• Dislike customer interaction
• Prefer unstructured environments
• Expect success without effort or improvement

• EPA Certification (required)
• Valid driver’s license and insurable driving record
• Ability to diagnose and repair common residential HVAC issues
• Ability to use a tablet, smartphone, and company software
• Physical ability to perform field service work (ladders, lifting, weather exposure)

• Company vehicle
• Tools and equipment support
• Structured training and clear processes
• Dispatch and office support that respects your time
• A culture that values professionalism, clarity, and accountability

• Full‑time
• Daytime service schedule
• Some on‑call or overtime as needed