Revenue & Billing Operations Coordinator

About the Company

We are a fast‑growing healthcare media, marketing, and AI‑technology company headquartered in Celebration, Florida. We work with private healthcare business owners across the United States, United Kingdom, and internationally to help them grow through marketing, business education, and AI‑powered software solutions.

We are seeking a highly organized, detail‑oriented Revenue & Billing Operations Coordinator to oversee recurring billing accuracy, failed payment tracking, contract price increase execution, and revenue operations support. The role focuses on protecting revenue integrity as the company continues to scale.

This position sits at the intersection of Revenue Operations, Billing Accuracy, Process Management, and Operational Reporting.

• Set up and verify recurring billing information for new clients.
• Ensure contract pricing, billing frequency, and payment terms are entered correctly into billing systems.
• Audit billing records for accuracy and consistency.
• Verify invoices and recurring subscriptions are operating correctly.
• Monitor daily failed payment reports across payment processors.
• Track retry attempts and payment recovery status.
• Coordinate outreach regarding expired cards or failed ACH payments.
• Escalate high‑value or recurring payment failures to leadership.
• Maintain accurate records of recovery efforts and outcomes.
• Track annual contract price increase schedules.
• Apply scheduled pricing increases in billing systems.
• Verify invoices reflect updated pricing accurately.
• Maintain contract uplift tracking spreadsheets and reporting.
• Ensure no contract increases are missed.
• Maintain internal revenue operations spreadsheets and dashboards.
• Prepare weekly revenue integrity reports for leadership.
• Track expected revenue versus collected revenue.
• Flag inconsistencies, anomalies, or potential revenue leakage.
• Assist with reconciliation support alongside external finance partners.
• Work directly with the COO and Office Manager on revenue operations priorities.
• Coordinate with external CFO/bookkeeping partner regarding billing and reconciliation questions.
• Collaborate with AI/product team regarding operational improvements and recurring patterns.
• Support ongoing process improvement initiatives as systems evolve.

• Extremely detail oriented.
• Organized and process driven.
• Comfortable working with spreadsheets and operational software systems including CRM (Ideally has worked with Sales Force, KEAP, or similar).
• Calm, methodical, and reliable.
• Able to follow processes while also identifying potential issues proactively.
• Comfortable communicating with leadership and external partners.
• Interested in learning modern operational systems and AI‑enhanced workflows.

• Subscription billing or recurring revenue businesses.
• Stripe or other payment processors.
• CRM systems.
• Revenue operations or billing administration.
• SaaS or agency environments.
• Spreadsheet management and reporting.

• In‑office in Celebration, FL.
• Operational and systems focused.
• Revenue protection focused.
• High visibility within the company.
• This role is NOT:
  Traditional accounting, tax or bookkeeping work, a pure administrative assistant role, or a customer support call center role.

• Revenue Operations Specialist.
• Billing Systems Manager.
• AI‑Assisted Revenue Operations Lead.